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Tax Professional

Company: Jackson Hewitt
Location: Baton Rouge
Posted on: November 23, 2021

Job Description:

We are Jackson Hewitt, Working Hard for the Hardest Working. We have a new Career Opportunity for you to deliver exemplary customer service, and become someone's tax hero!Stand out as friendly, attentive, and knowledgeable. Jackson Hewitt offers training related to income tax preparation and the delivery of excellent customer service. This position has access to and regularly works with information of a sensitive, highly confidential nature; and regularly deals with diverse matters which require a working knowledge of the business.ResponsibilitiesPresents the Company's value proposition to clients concerning various company products and services and uses prescribed selling techniquesConducts a thorough in-person interview with potential clients, using the company's propriety tax software applicationDelivers exceptional customer service by anticipating customer needs and considers the impact of all decisions/actions on the customerAnswers client calls via our national call center routing systemCompletes all related tax forms in accordance with policies, and in compliance with legislation and regulationsFurnishes taxpayers with sufficient information and advice to ensure correct tax form completionConsults tax law reference materials to determine procedures for preparation of atypical returnsAnswers questions and provide future tax planning to clientsReviews financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returnsResearches tax related questions and issues, and responds to clients appropriately and within a timely mannerResolves client complaints, or refers situations to supervisor (as appropriate) for resolutionAudits all tax return forms for accuracy and completeness (i.e., client signatures)This position has access to and regularly works with information of a sensitive, highly confidential nature, and regularly deals with diverse matters which require a working knowledge of the business.Required QualificationsTop candidates for this position will have retail experience providing exceptional client service and performing multiple tasks in a fast paced environmentHands-on marketing with surrounding businesses, including office visits to promote brand awareness and new clienteleHigh School Degree or equivalentExperience preferably in sales, service and tax preparationPTIN (Preparer Tax Identification Number) requiredGood communication, interpersonal and customer services skillsBasic knowledge of computer functions and math requiredAbility to lift a maximum of 25 lbsStrong attention to detail and accuracyAbility to work under pressure, in a fast-paced working environmentPreferred QualificationsField Instructor, Remote Support and Call Center certified1+ years of experience preferably in sales, service and or tax preparationRemote Support or Call Center ready certifiedEnrolled Agent (EA) certificationWorking at Jackson HewittJackson Hewitt is an innovator with nearly 6,000 locations, and on a mission to change the face of the tax industry. We are an industry leading provider of full-service individual, federal, and state income tax preparation with offices all across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.Taxes are funJackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers all across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt storefront or Walmart location nearby. Jackson Hewitt's tax preparers enjoy not only robust training and education, but flexible scheduling and various rewards too.''Work Location:One locationWork RemotelyNoJob Types: Full-time, Part-timePay: $9.00 - $13.00 per hourEducation:High school or equivalent (Preferred)Work Location: Multiple Locations

Keywords: Jackson Hewitt, Baton Rouge , Tax Professional, Accounting, Auditing , Baton Rouge, Louisiana

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