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Hotel Front Desk Night Auditor

Company: Crowne Plaza Baton Rouge
Location: Baton Rouge
Posted on: May 16, 2022

Job Description:

Job DescriptionOur property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is required, and guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now.Compensation:$13 - $15 hourlyResponsibilities:

  • Perform additional bookkeeping, administrative, and accounting procedures as required
  • Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required
  • Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
  • Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
  • Ensure all guests feel they are having an exceptional experience at the propertyQualifications:
    • Experience in the hospitality industry or guest services is preferred, but not required
    • Must be computer proficient; experience with accounting or reservation software is a bonus
    • Requires a flexible schedule that allows for overnight shift hours
    • Great communications. and excellent customer service skills are required
    • Diploma or equivalent from high school is required; some college is desiredAbout CompanyThe Crowne Plaza in Baton Rouge is the premier conference and event center in the surrounding market. We routinely provide quality service to all manners of guests and groups. With 300 rooms and 32,000 square feet of event space, we are the place for a high-volume on-site hotelier experience.We routinely outperform competitors in a saturated market through superior quality and consistency for large gatherings. Award-winning banquet services, food service, and guest amenities including a 5000 square foot gym, newly renovated outdoor pool, and patio space.We believe in a guest first, operations second aspect of doing business. One of the principal reasons we have outperformed competitors is due to our collective customer service bearing. We go above and beyond what is expected to ensure positive engagement and guest experience.

Keywords: Crowne Plaza Baton Rouge, Baton Rouge , Hotel Front Desk Night Auditor, Accounting, Auditing , Baton Rouge, Louisiana

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