Collections Specialist

Company: gulf coast bank e trust
Location: Baton Rouge
Posted on: August 5, 2022

Job Description:

Responsibilities Provide courteous, timely and effective customer service to both internal and external customers. Contacts customers and receives payment status on past due invoices; establishes reason for past due account situation as necessary. May be asked to contact customers prior to due date to ensure needed paperwork has been received in order for timely payments to be made. Researches and analyzes accounts prior to initiating debtor contact; examines historical data, evaluates past resolution efforts. Adheres to follow-up guidelines in order to ensure outstanding obligations are satisfied. Uses collection queues and call-backs to assist in determining calling priorities. Records resolution notes for individual invoices in Division's collection software. Communicates any short-pay/no pay situations to Account Executive and other Division management as necessary. Seeks to recommend alternative collection methods when required. Assists entire collection process to ensure proper coverage, contact, and follow-up is conducted to provide the collection effort expected by Division management. Effective communication and follow-up with Account Executives, customers, and management is vital to success. Research and route for correction/refund any required payment corrections, duplicate payments, or unapplied payments. Other duties as requested/assigned. PI187498560

Keywords: gulf coast bank e trust, Baton Rouge , Collections Specialist, Accounting, Auditing , Baton Rouge, Louisiana