Front Office Supervisor

Company: Peachtree Hotel
Location: Baton Rouge
Posted on: May 26, 2023

Job Description:

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Respond to team member questions when not on duty and provide shift coverage when schedule requires.
• Hilton experience is strongly preferred, hotel experience is required.

Keywords: Peachtree Hotel, Baton Rouge , Front Office Supervisor, Administration, Clerical , Baton Rouge, Louisiana