Customer Service Representative

Company: TFGROUP LLC
Location: Metairie
Posted on: February 16, 2026

Job Description:

Job Description Job Description We are looking for a Customer Service Representative to join our Metairie, LA team. This role includes answering customer calls, scheduling appointments, assisting with data entry, and handling a variety of administrative tasks. The ideal candidate will be highly organized, detail-oriented, and capable of thriving in a fast-paced environment. Additional responsibilities will be added as your knowledge of our business practices grows. Your Objectives Answer phones, schedule appointments, respond to emails, and provide exceptional customer service. Assist in dispatching and routing Field Service Technicians to various service calls, ensuring quick and efficient response times Perform general office support tasks, including scheduling, managing paperwork, maintaining accurate records, and updating customer information as needed Process customer orders, returns, and exchanges accurately and efficiently Manage work in progress, proactively handle open service orders, anticipate customer needs, and resolve escalated service issues effectively Work closely with management and the service team to ensure seamless communication and efficient operations Learn and use company systems, including cloud-based scheduling tools and Google Workspace Provide insight to improve business operations and enhance customer relationships Qualifications Excellent verbal and written communication skills. Detail-oriented, organized, and able to handle multiple priorities in a dynamic environment. Experience with Google Sheets and scheduling software preferred. Able to work independently while collaborating effectively with others. Comfortable working in a fast-paced setting where priorities can shift quickly. Previous experience in customer service, dispatch, or administrative roles where multitasking was essential. Reliable transportation and consistent punctuality (Monday–Friday). Ability to type 45 WPM. Requirements High school diploma or equivalent. At least 1 year of customer service, dispatch, or administrative experience. About TFG Total Foodservice Group (TFGroup LLC) is a team of dedicated industry professionals focused on providing top-tier customer service to companies in the foodservice sector. Guided by our core values— People First. Forward Thinking. Whatever It Takes. —we offer high-quality foodservice solutions while fostering a company culture centered around excellence and teamwork. If you’re an organized self-starter with dispatch and administrative experience, we encourage you to apply today and become a vital part of our dynamic team!

Keywords: TFGROUP LLC, Baton Rouge , Customer Service Representative, Administration, Clerical , Metairie, Louisiana