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Managed Services Engineer

Company: Sparkhound
Location: Baton Rouge
Posted on: December 3, 2019

Job Description:

Baton Rouge, LA Are you ready to step up your technical support game? About Us: With multiple locations throughout the United States, Sparkhound is dedicated to enabling our clients' businesses through leadership and digital transformation. For over 20 years, our consultants have provided experience, insights, and digital capabilities to deliver impactful business outcomes. We are on the hunt for problem solvers that can collaborate and partner with our clients to plan, build, and run lasting business solutions. What you will do: Address and resolve advanced incidents and requests. Log all incidents and requests into one or more ticket entry systems. Engage other service desk resources and appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility. Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation. Communicate promptly on the progress of incidents and requests. Handle incidents and requests with a courteous and professional attitude. Consult with clients for infrastructure issues and upgrades. Perform IT infrastructure analysis and remediation. Live out the Sparkhound Culture: Have Fun Put Clients First Be a Go-To Person Create Value Act as One-Team Perform other related duties as required and assigned. Are you a fit? 4-year degree (or work experience equivalent). Successful completion of at least 1 or more relevant certification exams or demonstrated proficiency in at least one or more relevant technical competency. 4 years Systems Administrator experience. Experience with ticketing systems such as ConnecWise; RMM systems/tools; Advanced Network, Server, Virtual troubleshooting skills; Microsoft Exchange Server/Mail services; DNS; Virtualization/HyperV/ESXi, etc. Remote Desktop, VPN Tunnel, DNS, and operating system configuration Great communications and negotiation skills Knows fundamental concepts of customer service and deeply understands clients' businesses. Can Identify root causes of client problems. Must have experience utilizing and troubleshooting issues with the following: Microsoft Windows Operating Systems (7, 8 or 10) Microsoft Office Suite (2007, 2010, 2013, 2016) Microsoft Internet Explorer Microsoft Windows Server Managing Active Directory forest. Managing Microsoft Exchange Server/Mail services Managing network resources for routing and switching. Familiarity with advanced PC, server, and network hardware and associated devices. Knowledge of best practices for IT infrastructure management, support and security. Managing voice over IP environments. Managing Virtual Machine environments Managing Virtual Data Center environments Microsoft Office 365 management and use. Experience assisting users over the phone to resolve technical issues. There's more than just "Work" Competitive Pay Inclusive Company Culture Flexible Schedule Dynamic Advancement Opportunities Family-Friendly Events Customizable Health Benefits Sparkhound Is An Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, age, religion, sex, national origin, sexual identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected characteristics.

Keywords: Sparkhound, Baton Rouge , Managed Services Engineer, Engineering , Baton Rouge, Louisiana

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