BSH Field Service Engineer - Baton Rouge, LA
Company: Hologic
Location: Baton Rouge
Posted on: March 17, 2023
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Job Description:
BSH Field Service Engineer - Baton Rouge, LA
Baton Rouge, LA, United States
Here at Hologic, it is our purpose to enable healthier lives
everywhere, every day. We are driven by our passion to become the
global champion for women's health. We achieve this by fulfilling
our promise to bring The Science of Sure to life.
Our Field Service Engineers are the beating heart of our
organization. Their product knowledge is grounded in science and
their commitment to best-in-class customer service makes us
unstoppable.
We are growing and are thrilled to be recruiting in Baton Rouge,
LA. Joining a team in our Breast & Skeletal Health you will be
responsible for preventative maintenance, repairs and servicing of
our innovative medical imaging and interventional products. As a
Hologic FSE, you travel to our customer sites to ensure our
products are calibrated and optimized for high performance. You
will be able to build relationships with our customers, putting
them at ease that you are there to investigate and solve any
technical issues.
Summary Of Duties And Responsibilities
Responsible for the installation and service of Hologic products
(mammography, digital mammography, bone densitometry, and mini
c-arms) which include electrical, mechanical and software
components.
Establish and maintain a high level of customer satisfaction with
Hologic's products, support and service.
Complete all remedial service actions, standard system checks, and
required hardware and software upgrades in accordance with approved
policies and procedures.
Assist other Field Engineers as necessary.
Maintain a good customer service reputation by complying with all
regulatory requirements and all aspects of DQSM.
Complete and submit all required paperwork on time and
accurately.
Train customers on the basic operation and use of Hologic
products.
Provide feedback to the District Manager concerning product
performance anomalies encountered in the field, and make
recommendations for service improvements.
Provide support at conventions, trade shows and customer
trials.
Provide pre and post sales support by maintaining close working
relationships with sales and customers to ensure expectations are
met and equipment installations are handled as planned.
Manage inventory, keep accurate records, and return unused and
failed parts promptly.
Promote service contract offerings and assist the local Service
Sales Specialist in selling service agreements to customers within
your assigned territory.
Manage the assigned territory in an organized fashion.
Perform PM's on time, provide expeditious on-site response and
minimize equipment downtime.
Respond to customer inquiries in written form (with managerial
approval), in person, or via telephone as needed.
Escalate customer issues and unresolved product problems to service
management in a comprehensive and timely manner.
Qualifications
Must be a self-starter, able to travel and work independently with
minimal supervision.
Must be capable of multi-tasking, setting priorities and scheduling
work activities.
Ability to resolve problems, think analytically and communicate
professionally in high pressure, time sensitive, customer
environments.
Willing to work flexible hours and overtime on short notice.
Position requires the ability to be "on call" after normal working
hours.
Depending on location, position may require frequent overnight
travel.
Must have reliable transportation, possess a valid driver's
license, and carry adequate auto insurance.
High degree of mechanical aptitude.
Excellent communications skills, both written and verbal are
required
Education
Experience
2-4 years experience in a field service position working with
customers to resolve problems related to x-ray, digital imaging or
related medical equipment preferred.
Experience designing, installing, or maintaining computer networks
highly desirable.
Specialized Knowledge
Strong computer literacy.
Must be proficient with DOS and Windows, certified training and/or
working knowledge of UNIX /NT/Solaris or other software operating
systems preferred.
Additional Details
The annualized base salary range for this role is $59,700 to
$93,400 and is bonus eligible. Final compensation packages will
ultimately depend on factors including relevant experience,
skillset, knowledge, geography, education, business needs and
market demand.
Agency And Third Party Recruiter Notice
Agencies that submit a resume to Hologic must have a current
executed Hologic Agency Agreement executed by a member of the Human
Resource Department. In addition, Agencies may only submit
candidates to positions for which they have been invited to do so
by a Hologic Recruiter. All resumes must be sent to the Hologic
Recruiter under these terms or they will not be considered.
Hologic's employees are subject to third-party COVID-19 vaccination
requirements, including from customers and governmental entities.
Hologic is an equal opportunity employer and consistent with
federal, state, and local requirements, will consider requests for
reasonable accommodation based on disability or sincerely-held
religious beliefs where it is able to do so without undue hardship
to the company.
Hologic, Inc. is proud to be an Equal Opportunity Employer
inclusive of disability and veterans.
#LI-AH1
Keywords: Hologic, Baton Rouge , BSH Field Service Engineer - Baton Rouge, LA, Engineering , Baton Rouge, Louisiana
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