General Manager

Company: Planet Fitness - LA Windham Group
Location: Baton Rouge
Posted on: January 8, 2021

Job Description:

Job SummaryThe Club Manager will be responsible for the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.Essential Duties and Responsibilities

• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Staff Management
  • Schedule staff and ensure all shifts are covered.
  • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
  • Administration and processing of all weekly/bi-weekly employee payroll.
  • Resolve employee issues or concerns.
  • Manage disciplinary/termination activities.
  • Involved in all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
    • Facilitate all member requests, issues and questions.
    • Ensure prompt opening/closing of gym.
    • Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
      • Ensure safety of employees, members and club property.
      • Determine and communicate equipment repair in a timely manner.
      • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
      • Authorize expenditures and refunds. Make daily bank deposits.
      • Prepare all HR related forms and send to Corporate Payroll Team.
      • Track statistics and reports (weekly, monthly, annually).
      • Backup support for any employee who is absent.Qualifications/Requirements
        • Superior customer service skills, preferably in the fitness industry.
        • Experience working as an Assistant Manager at Planet Fitness.
        • Exceptional leadership, diplomacy and listening skills.
        • Basic computer proficiency (Microsoft Suite).
        • Hard working, enthusiastic and energetic!
        • Strong problem resolution skills.
        • Current CPR Certification required.
        • High school diploma/GED equivalent required.
        • Must be 18 years of age or older.Physical Demands
          • Continual standing and walking during shift.
          • Continual talking in person or on the phone during shift.
          • Must be able to occassionally lift up to 50 lbs.
          • Will occasionally encounter toxic chemicals during shift.

Keywords: Planet Fitness - LA Windham Group, Baton Rouge , General Manager, Executive , Baton Rouge, Louisiana