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General Manager

Company: Planet Fitness - LA Windham Group
Location: Baton Rouge
Posted on: January 8, 2021

Job Description:

Job SummaryThe Club Manager will be responsible for the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.Essential Duties and Responsibilities

  • Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
  • Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
  • Staff Management
    • Schedule staff and ensure all shifts are covered.
    • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
    • Administration and processing of all weekly/bi-weekly employee payroll.
    • Resolve employee issues or concerns.
    • Manage disciplinary/termination activities.
    • Involved in all front desk related activities including:
      • Answer phones in a friendly manner and assist callers with a variety of questions.
      • Check members into the system.
      • New member sign-up.
      • Take prospective members on tours.
      • Facilitate all member requests, issues and questions.
      • Ensure prompt opening/closing of gym.
      • Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
        • Ensure safety of employees, members and club property.
        • Determine and communicate equipment repair in a timely manner.
        • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
        • Authorize expenditures and refunds. Make daily bank deposits.
        • Prepare all HR related forms and send to Corporate Payroll Team.
        • Track statistics and reports (weekly, monthly, annually).
        • Backup support for any employee who is absent.Qualifications/Requirements
          • Superior customer service skills, preferably in the fitness industry.
          • Experience working as an Assistant Manager at Planet Fitness.
          • Exceptional leadership, diplomacy and listening skills.
          • Basic computer proficiency (Microsoft Suite).
          • Hard working, enthusiastic and energetic!
          • Strong problem resolution skills.
          • Current CPR Certification required.
          • High school diploma/GED equivalent required.
          • Must be 18 years of age or older.Physical Demands
            • Continual standing and walking during shift.
            • Continual talking in person or on the phone during shift.
            • Must be able to occassionally lift up to 50 lbs.
            • Will occasionally encounter toxic chemicals during shift.

Keywords: Planet Fitness - LA Windham Group, Baton Rouge , General Manager, Executive , Baton Rouge, Louisiana

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