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General Manager

Company: DBMC Restaurants LLC dba. Walk On's Sport's Bistre
Location: Baton Rouge
Posted on: April 10, 2021

Job Description:

PositionClassification: Full Time The General Manager is responsible for the dailyoperations and inspired leadership of the management team and team players inthe restaurant. At Walk-On's we win EVERYONE, EVERYWHERE, EVERYWAY AND EVERYDAY.The General Manager is responsible for delivering sales and profits at theirlocation with a strong commitment to systems that support our uniquepositioning as a brand and the Walk-On's Way of doing everything we do. Responsibilities : (Including, but not limited to)

  • The GM consistently provides aquality product and guest service experience that delivers total customersatisfaction. He or she models and creates an environment in which the customeris always right; ensures a positive guest service experience.
  • The GM must understand completely all policies,procedures, standards, specifications, guidelines and training programs alongwith executing the top 4 priorities.
  • The GM responds positively and quickly to customerconcerns. He or she corrects potential problems before they affect guests.
  • The GM hires high quality people who demonstrate andensure consistent customer satisfaction.
  • Ensures all employees are trained, motivated andempowered to deliver total guest satisfaction. Evaluates each employee'sability to maintain high levels of guest satisfaction.
  • Maintains restaurant at the level necessary to meet orexceed the company standards for Quality, Service and Cleanliness.
  • Utilizes labor effectively to meet budgets whileensuring high quality of QSC.
  • The GM must be able to reach, bend,stoop, and frequently lift up to 50 pounds and must have the stamina to work 50to 60 hours per week.
  • Work in a standing position for long periods of timeup to 5 hours or more. Training and Development
    • The GM continuously improves theskills, knowledge and morale of all employees. he or she treats the employeeswith courtesy, honesty and respect
    • The GM effectively utilizes all training programs fromnew employee orientation up to and including management training classes.
    • The GM prepares qualified employees for promotion tothe next position. He or she continually develops adequate numbers of shiftleaders to meet the objective of the business plan.
    • The GM evaluates each employee's performance based onclearly communicated standards and expectations. The GM holds the employeesaccountable for performance. The GM makes tough decisions regarding allperformance related issues in the restaurant; confronts poor performance.
    • The GM will conduct weekly manager meetings. Effective Business Management
      • The GM maximizes financialperformance and profit. Ensure store achieves objectives in sales,profitability, service, quality, appearance of facility andsanitation/cleanliness.
      • The GM develops and executes thebusiness plan (key elements include: fiscal responsibilities, manpower planningand local restaurant marketing) for the restaurant. Achieves results byplanning, communicating, delegating and following up.
      • Executes company-wide marketingprograms; initiates programs on time, correctly and with minimal direction.
      • Identifies and develops localrestaurant marketing strategies to maximize sales. Appropriate and Fair Business Practices
        • The GM ensures business andpersonnel practices are within the law and consistent with policies andprocedures.
        • The GM serves as a role model andsets a positive example for the entire team in all aspects of business andpersonnel management.
        • Enforces all labor laws (federal,state and local).
        • Follows procedures to maintain thesafety and security of all employees, customers and company assets (building,cash, equipment, supplies).
        • Upholds Walk-On's food safety, foodhandling and sanitation requirements, to ensure the health and safety of ourcustomers and employees.
        • Knowledgeable of restaurant policiesregarding personnel and administer prompt fair, and consistent correctiveaction for any and all violations of company policies, rules, and procedures. Skills/Qualifications CostAccounting, Developing Budgets, Financial Planning and Strategy, DecisionMaking, Process Improvement, Strategic Planning, Verbal Communication, CustomerFocus, Management Proficiency, Managing Profitability DBMC Restaurants LLC dba. Walk On's Sport's Bistreaux is an EEO employer - M/F/Vets/Disabled Upload Your Resume Accepted formats: .pdf, .doc, .docx Upload Cover Letter Accepted formats: .pdf, .doc, .docx

Keywords: DBMC Restaurants LLC dba. Walk On's Sport's Bistre, Baton Rouge , General Manager, Executive , Baton Rouge, Louisiana

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