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Customer Success Manager - Internal Comms

Company: hubley
Location: Baton Rouge
Posted on: June 24, 2022

Job Description:

hubley is seeking a Customer Success Manager (CSM) with an internal communications or corporate communications background. The ideal candidate will have walked in internal comms shoes and can provide consultative advice on our implementation and support processes based on their lessons learned. The ideal candidate will have led an intranet project, been a critical part of an intranet project, or daily intranet management, or managed an intranet alone or as part of a team. - -
Our CSM position is a blend between Project and Product Implementation Manager and serves as our clients' primary contact. A hubley CSM must be well organized, have excellent communication skills, and understand prioritization. CSMs are responsible for providing an excellent customer service experience, as well as helping customers achieve their desired goals. - - -Responsibilities -

  • Assume responsibilities for client relationships, product implementation, and project success -
  • Provide best practices and guidance to the hubley team on internal/corporate communications - -
  • Create training plans and collateral (videos) -
  • Follow up with clients on issues and offer support, or guidance, as requested -
  • Ensure product features meet client and market needs (utilizing feedback from clients to suggest feature improvements) -
  • Aid in product design and development, as well as holding product demonstrations for clients -
  • Clearly communicate expectations to team members and leaders -
  • Provide a project schedule to identify when each task will be performed -
  • Resolve any issues and solve problems throughout project life cycle -
  • Act as a mediator among stakeholders -

Keywords: hubley, Baton Rouge , Customer Success Manager - Internal Comms, Executive , Baton Rouge, Louisiana

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