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Manager, Cyber Security Operations Center (SOC)

Company: Travelers
Location: Baton Rouge
Posted on: September 23, 2022

Job Description:

Who Are We?Taking care of our customers, our communities and each other. Thats the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.Job CategoryTechnologyCompensation OverviewThe annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.Salary Range$100,900.00 - $166,500.00Target Openings1What Is the Opportunity?Travelers has an exciting opportunity for an experienced Cybersecurity professional to join its Security Operations team to lead the Cybersecurity Operations Center (SOC). If you are passionate about Cybersecurity and willing to take on new and complex challenges as a member of a creative and collaborative team in a fast-paced learning environment, this may be the right opportunity for you!The SOC manager has direct oversight of the 24x7x365 operations, and is accountable for operationalizing SOCs strategic vision and mission by maturing and developing its strategic capabilities required to effectively mitigate the evolving cybersecurity risks and threats to the company. In addition to SOC, the incumbent will be a key member of the Travelers Cyber Incident Response team.In addition to experience with leading SOC operations and strong technical acumen in threat detection and response processes, the ideal candidate will bring demonstrated success in hiring, evaluating and developing talents and comfort with presenting analytical insights to senior leadership.Cybersecurity Manager generally plans at an operational level and manages the effective use of resources to transform business-specifications into cost-effective Cybersecurity solutions. Leads assigned staff to implement and/or maintain a medium system or multiple smaller systems and/or assigned project(s). Manages to the operational plan for assigned projects of business unit significance. Responsibilities are assigned with some latitude for setting priorities and decision-making using established policies and procedures. Responsible for all aspects of human resource management of staff.What Will You Do?

  • Manage a Team of trained Cybersecurity Professionals across countries and time zones to ensure consistent coverage
  • Develop (and oversees) metrics and Key Performance Indicators designed to illustrate program performance, alert fidelity, and how the SOC contributes to a reduction in overall enterprise risk
  • Own/Manage quality assurance reviews for response actions taken, and address deficiencies as necessary
  • Manage/Coordinate the design and onboarding of new technologies, alerts and associated response playbooks and procedures alongside Threat Detection, SOAR, and other Subject Matter Expert Teams
  • Manage day-to-day operational support of the SOC; troubleshooting and maintenance of Security related processes, controls or products.
  • Manage the planning, analysis, configuration, testing, documentation and implementation of new or upgrades to security processes, controls or products as directed.
  • Participate and lead activities or team to resolve cyber incidents and ensure proper procedures are followed throughout lifecycle of an incident.
  • Coordinate incident meetings and calls with impacted parties and other stakeholders (Legal, Business, External, etc.).
  • Respond to audits and other assurance reporting needs related to SOC activities.
  • Understand and provide input to the budget process, and share responsibility for cost-effective expense control of assigned projects.
  • Evaluate/recommend purchases and/or licensed software products to identify and address security exposures.
  • Participate/lead Security and enterprise projects as assigned.
  • Represent team at design and new technology meetings.
  • Provide human resources management, including coaching, performance management, team development and growth, and workforce planning.
  • Perform other duties as assigned.What Will Our Ideal Candidate Have?
    • Bachelors Degree in a STEM (Science, Technology, Engineering, Math) discipline preferred.
    • Six years of relevant experience with Cybersecurity practices, processes, and Cybersecurity event investigation/resolution preferred.
    • Prior experience managing others preferred.
    • Experience with cybersecurity incident response is preferred.
    • Experience with query languages such as SQL, SPL, or KQL, is preferred.
    • Broad knowledge of all IT related technologies with subject matter expertise in Cybersecurity related technology and business exposures impacting organizational vitality preferred.
    • Experience identifying anomalies, malware, exploit attempts, and other attacks using the Security Information and Event Management (SIEM) and SOAR platforms.
    • Participates in SOC investigations to determine root cause of events and understand the role that automation played in the events.
    • Independently analyze and resolve problems of medium to high complexity.
    • Consults with SOC peers to support and resolve cybersecurity events.
    • Ability to provide consultation and guidance to team members and management concerning SOC maturity and gaps in capability.
    • Skills and experience with data platforms such as Splunk, Hadoop, Elastic, etc., are a benefit.
    • Skills and experience with cloud platforms, such as AWS, Azure, or GCP, is a benefit.
    • Experience providing high-level administrative support with a comprehensive knowledge of specific Cybersecurity methodologies, processes and software packages and a conceptual understanding of other Cybersecurity procedures and policies preferred.
    • Problem Solving:
    • Demonstrates sound analytic and diagnostic skills dealing with issues that are loosely defined and/or conflict with available information.
    • Knows where to obtain information needed to make the appropriate decisions.
    • Breaks a problem down to manageable pieces and implements effective, timely solutions. Is very good at identifying the problem versus the symptom.
    • Deals increasingly with problems that require involvement of others to solve.
    • Has the ability to reach sound decisions quickly.
    • Carefully evaluates alternative risks and solutions before taking action.
    • Optimizes the use of all available resources.
    • Leadership:
    • Manages functional objectives and priorities supporting multiple assigned business units.
    • Responsibilities are assigned with latitude for setting priorities and decision-making using generally accepted guidelines.
    • Results are reviewed with next-level manager for clarification according to predefined objectives.
    • Planning and Project Management:
    • Develops operational plans and provides resource estimation for task planning.
    • Proposes plans of action that are timely, realistic, and positive. Sets appropriate goals for projects and monitors progress against the plan.
    • May provide technical leadership to a project team.What is a Must Have?
      • High school diploma or equivalent required.
      • Five years of experience in Computer Science or a related field required.What Is in It for You?
        • Health Insurance: Employees and their eligible family members including spouses, domestic partners, and children are eligible for coverage from the first day of employment.
        • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
        • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
        • Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, youre eligible for five free counseling sessions with a licensed therapist.
        • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.Employment PracticesTravelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.Travelers reserves the right to fill this position at a level above or below the level included in this posting.To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .

Keywords: Travelers, Baton Rouge , Manager, Cyber Security Operations Center (SOC), Executive , Baton Rouge, Louisiana

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