Assistant Vice President, Experience Design Digital
Location: Baton Rouge
Posted on: September 24, 2022
**Who Are We?**
Taking care of our customers, our communities and each other.
That's the Travelers Promise. By honoring this commitment, we have
maintained our reputation as one of the best property casualty
insurers in the industry for over 160 years. Join us to discover a
culture that is rooted in innovation and thrives on collaboration.
Imagine loving what you do and where you do it.
The annual base salary range provided for this position is a
nationwide market range and represents a broad range of salaries
for this role across the country. The actual salary for this
position will be determined by a number of factors, including the
scope, complexity and location of the role; the skills, education,
training, credentials and experience of the candidate; and other
conditions of employment. As part of our comprehensive compensation
and benefits program, employees are also eligible for
performance-based cash incentive awards.
$141,000.00 - $232,700.00
**What Is the Opportunity?**
At Travelers we're on a mission to create the most remarkable and
game-changing digital experiences in the business for our
customers, agents, employees and partners. To do that, we're
looking for an inspiring and forward-thinking Assistant Vice
President, Experience Design (XD) leader for our digital enablement
experience design and research function. In this strategic role,
you will lead the enterprise organization responsible for creating
best-in-class digital experiences for our customers, agents,
employees, and partners. You will be at the center of defining the
strategies, processes, and structures that result in valuable and
delightful experiences for our customers, agents, and
If you enjoy positively impacting millions of people every day,
showing what's possible through a human-centered approach, and
leading and developing a fantastic organization of design and
research professionals, this might be the right role for you.
In addition, this role will guide and shape experience vision and
strategy definition across workstreams, departments, and business
units, ensuring alignment to company-wide objectives and values.
Collaborating with leaders of functions such as journey and product
management, engineering, data and analytics, business stakeholders,
and others to advance the strategic objectives of the organization.
The individual in this role will exercise key leadership abilities
to advance the XD discipline across Travelers by ensuring the use
of human-centered design practices, defining and monitoring
standards and processes, and building strong partnerships with
other leaders. As a senior XD leader, you will lead and manage
other senior staff members, providing coaching and guidance to
guarantee the healthy and effective operation of their teams and
This position can be 100% remote, or located in one of our
+ Leverage domain-specific expertise and leadership to contribute
to functional business plans with bottom-line impact for the
company, and serve as a trusted advisor and expert across business
+ Guide effective communication of design strategies and
objectives, ensuring the coordination of work across teams and
organizations, and enabling continuous collection, analysis, and
application of feedback.
+ Establish and manage achievement of XD function strategic
objectives for your organization, including policies, practices,
staffing, and budgets.
+ Set strategic priorities and guide others in collaborative
definition and refinement of models, concepts, and design elements
(e.g., experience goals, journey maps, information architecture,
scenarios, personas, interactions, content, etc.) leveraging and
shaping design objectives, principles, and standards.
+ Support and promote a culture of research and testing that
engages various stakeholders in observing and understanding the
experiences of users and invests in effective measurement of
+ Partner across functions to foster a collaborative environment
and champion a human-centered approach that leverages
research-based insights, experimentation, and data-informed
decision making, enabling key stakeholders to participate in the
creation of design strategy and objectives.
+ Set strategic objectives and approaches and guide the definition
and adoption of new and improved tools, methods, and processes.
+ Coach and mentor senior XD staff and leaders to ensure their
advancement, shape goals and strategies for practice development,
grow leadership influence, and lead efforts to recruit and hire top
candidates across the organization.
+ Set performance goals, provide ongoing feedback, and conduct
standard performance reviews for those you manage.
+ Twelve years of related experience.
+ At least five years leading a design organization or team
+ Bachelor's degree or its equivalent in work experience.
Travelers is an equal opportunity employer. We value the unique
abilities and talents each individual brings to our organization
and recognize that we benefit in numerous ways from our
If you are a candidate and have specific questions regarding the
physical requirements of this role, please send us an email
(4-ESU@travelers.com) so we may assist you.
Travelers reserves the right to fill this position at a level above
or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit
Keywords: Travelers, Baton Rouge , Assistant Vice President, Experience Design Digital, Executive , Baton Rouge, Louisiana
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