Account Manager-Facility Solutions Manager
Company: City Wide Facility Solutions
Location: Baton Rouge
Posted on: November 26, 2022
*City Wide Facility Solutions*
*base rate plus commission offered*
The Facility Solutions Manager is responsible for the business
operations of an assigned client contracted service area. This
position provides field support including - training, guidance with
starting new clients, inspections of Contractor performance and
compliance with client requirements, trouble-shooting customer
request/complaints, coordinating site visits, and developing
long-term relationships with clients and Contractors. Additional
responsibilities include negotiating contracts, procuring supplies
from clients and ensuring high client satisfaction.
- Manage all aspects of assigned client relationships, including
client retention, expansion and diversification of City Wide
building solutions and/or products.
- Formulate and manage an effective service strategy and schedule
tailored to each client.
- Negotiate and enter into agreements with clients for additional
services - determine pricing, staffing and logistics.
- Manage all Contractor relationships including - Interview and
hire, negotiate pricing and other contract terms, manage
agreements, develop service specifications, client compliance,
verify Contractor compliance, and remove/replace Contractors as
- Ensure a standard of excellence in quality and client
satisfaction, through detailed quality control inspections of
client sites and consistent follow through with all promises to
- Supervise and direct Night Managers; ensure the client's strategy
is executed and all services are performed correctly.
- Ensure adequate (internal and external) staffing needs to service
- Promote the sale of, procure and monitor supplies for
- Effectively communicate all client issues with Contractors and
the Director of Operations (or owner); promptly address any client
issues or problems that arise.
- Use City Wide's CRM to perform client inspections, adding extra
charges, NM routing, etc.
- Schedule each non-routine activity in client facilities using
- Update and keep current all Building Information Sheets (BIS),
FSM Summary Sheets and Exhibit A's. Ensure MSDS sheets for each
client serviced in janitor closets are complete, accurate and that
all items are properly labeled.
- Notify Sales Executives of potential accounts in your territory,
especially new construction.
- Discuss quality control surveys with your clients and encourage
them to take the time to respond when they are received.
- Communicate client survey responses to the Director of
Operations, Night Managers and Contractors.
- Develop and implement a plan with the Director of Operations and
the Night Managers to resolve any client complaints or deficiencies
in service and actively monitor compliance.
- Approve Night Managers and/or Service Representatives pay sheets;
- Assist Accounting in collecting clients' past due invoices and
payment invoices for Contractors.
- Maintain updated route sheets, key/alarm sheets, and monthly
planner for each client.
Participate and be present in monthly IC paydays
*Position Requirements *
- 3-5 plus year's sales and management experience in building
maintenance, facility management or equivalent experience.
- High School diploma required; bachelor's degree highly
- Highly detail oriented and excellent follow-through on
- Positive and out-going personality; great at building
- Excellent verbal and strong written communication skills.
- Proficient in Microsoft Office and knowledge of CRM database.
- Must have reliable transportation.
Job Type: Full-time
Pay: $45,000.00 - $85,000.00 per year
* Dental insurance
* Health insurance
* Paid time off
* Parental leave
* Vision insurance
* 8 hour shift
* Monday to Friday
* On call
* Weekend availability
Supplemental pay types:
* Bonus pay
* Commission pay
* Up to 25% travel
* Bachelor's (Preferred)
* Driver's License (Required)
Work Location: One location%58047475%
Keywords: City Wide Facility Solutions, Baton Rouge , Account Manager-Facility Solutions Manager, Executive , Baton Rouge, Louisiana
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