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Operations Manager

Company: WillScot - Mobile Mini
Location: Baton Rouge
Posted on: November 26, 2022

Job Description:


The Operations Manager is responsible for ensuring operating success in the business. The Operations Manager has responsibility and accountability for driving safety initiatives and trainings, while implementing and assessing Operational Key Performance Indicators and Standard Work. The Operations Manager will achieve success by executing on both short- and long-term actions to improve operational excellence standards for safety, quality, delivery, costs, and inventory management.


--- Supports regions on Health, Safety and Environment; Conducts business in compliance with all Williams Scotsman/Mobile Mini Safety, Transportation, and Environmental Policies.

--- Supports employee health and safety results through creating a safer workplace, Safety Save, training and observations, and regularly scheduled assessments of the branch.

--- Ensures standard work instructions are implemented; supported by robust training and communication actions.

--- Collaborates with Branch Operation Leaders (BOL's)/Branch Managers (BM's), Regional Managers (RM's) and corporate departments to deliver key strategic initiatives by implementing Standard Work and adherence to Operational Key Performance Indicator (KPl's).

--- Actively drives branch leadership to promote optimal fleet utilization and labor utilization to meet customer demand. Aligns with Operations Directors on all critical operating priorities and messaging.

--- Conducts quarterly cycle counts of Fleet, Rolling Stock, and PPE inventories to ensure all equipment is maintained and accounted for.

--- Using Capacity Planning Tools and data, ensures the branches are ready to support Unit on Rent (UOR) growth. Additional tracking and evaluation of branch Value Added Products and Services (VAPS) inventory management ensuring inventory levels are accounted for and process improvements are in place.

--- Rollout, train, and monitor all service employees on current Standard Work Instructions, ensure the Branch Operating Platform is staffed properly and new process implementation.

--- Ensures that the appropriate systems and technical support are in place to provide safe, timely, cost effective, high quality and efficient delivery of revenue activities.

--- Conducts periodic assessments of operations at branches, evaluate performance and lead training and development initiatives utilizing the Branch Operations Assessment

--- Uses Net Promoter Score (NPS) system to provide timely correspondence and to address internal issues.

--- Ensures On-Time Deliveries and Returns.

--- Drives high levels of product quality (%62872079%

Keywords: WillScot - Mobile Mini, Baton Rouge , Operations Manager, Executive , Baton Rouge, Louisiana

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