Manager - Business Services

Company: Baton Rouge General Medical Center
Location: Baton Rouge
Posted on: January 24, 2023

Job Description:

JOB PURPOSE OR MISSION: Responsible for the day to day management, operation and accountability for a functional area. Makes decisions, within guidelines, that could seriously affect the division, department and/or GHS System's financial and performance objectives and strategic results. Develops and monitors the budget for area. Direct reports may include supervisors, and/or staff employees including responsibility for performance reviews, hiring, disciplinary actions and terminations. Performs duties for the age population served, as defined in the department's scope of service.

PERFORMANCE CRITERIA

CRITERIA A: Everyday Excellence Values - Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.
PERFORMANCE STANDARDS:
* Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.
* Takes initiative in living our Everyday Excellence values and vital signs.
* Takes initiative in identifying customer needs before the customer asks.
* Participates in teamwork willingly and with enthusiasm.
* Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.
* Keeps customers informed, answers customer questions and anticipates information needs of customers.

CRITERIA B: Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines, and the GHS Corporate Compliance Guidelines.
PERFORMANCE STANDARDS
* Practices diligence in fulfilling the regulatory and legal requirements of the position and department.
* Maintains accurate and reliable patient/organizational records.
* Maintains professional relationships with appropriate officials; communicates honesty and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.

CRITERIA C: Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives.
PERFORMANCE STANDARDS
* Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high.
* Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.
* Upholds the ethical standards of the organization.

CRITERIA D: Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance.
PERFORMANCE STANDARDS
* Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.
* Initiates or redesigns to continuously improve work processes.
* Contributes ideas and suggestions to improve approaches to work processes.
* Willingly participates in organization and/or department quality initiatives.

CRITERIA E: Cost Management - Employee demonstrates effective cost management practices.
PERFORMANCE STANDARDS
* Effectively manages time and resources
* Makes conscious effort to effectively utilize the resources of the organization - material, human, and financial.
* Consistently looks for and uses resource saving processes

CRITERIA F: Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices.
PERFORMANCE STANDARDS
* Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety.
* Employee proactively reports errors, potential errors, injuries or potential injuries.
* Employee demonstrates departmental specific patient and employee safety standards at all times.
* Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.

JOB FUNCTIONS

ESSENTIAL JOB FUNCTIONS include, but are not limited to:

1. Ensures that objectives of the department or area of responsibility are administered.
PERFORMANCE STANDARDS:
* Ensures that established priorities for department are carried out on a daily basis.
* Ensures that goals and objectives of the department are consistent with the GHS's philosophy.
* Ensures that departmental measures for processes and expectations are carried out on a daily basis.
* Uses alternative methods of providing services to reduce department-operating costs.
* Coordinates staffing needs of the department with regards to market/seasonal changes.

2. Maintains an organized department to ensure efficiency, accuracy of work, and information flow.
PERFORMANCE STANDARDS:
* Monitors department operations and recommends changes as needed.
* Ensures the efficient operation of the department.
* Utilizes available staff to maximize the effectiveness of the work performed.
* Reviews the compilation and analysis of department data as necessary.

3. Demonstrates effectiveness in directing the activities of the department.
PERFORMANCE STANDARDS:
* Ensures staff members adhere to policies and procedures necessary to achieve department objectives.
* Establishes and maintains an effective working relationship with management and other departments.
* Maintains an effective performance improvement program.
* Manages supervisory and department staff members.

4. Demonstrates effectiveness in controlling the daily activities of the department.
PERFORMANCE STANDARDS:
* Reviews the daily productivity of the department.
* Provides management and policy interpretation to supervisors.
* Communicates effectively and expresses information clearly.
* Encourages staff participation and communication in decision-making.
* Exhibits responsiveness to others in the organization at all levels.

5. Demonstrates effectiveness in directing, coordinating and controlling the overall operation of the Business Services Department.
PERFORMANCE STANDARDS:
* Coordinates with nursing and finance staff to ensure compliance with third party payers and other regulations.
* Implements new programs and procedures to improve services, operations and efficiency.
* Maintains frequent contact with medical staff, nursing managers, and other department managers to effectively integrate business services into the patient care process and address patient admission/registration issues and concerns.
* Monitors key indicators that continually evaluate patient admitting/registration practices, reporting procedures and record keeping.
* Ensures compliance with regulatory agency reporting and record maintenance requirements.

6. Ensures the efficient operation of business services and inpatient/outpatient admission by overseeing operations and resolving any concerns.
PERFORMANCE STANDARDS:
* Effectively coordinates with information services the evaluation and updating of computer programs, reports and documentation.
* Ensures prompt follow-up to questions or concerns raised by individual physicians.
* Establishes and monitors a system/process which ensures that patient admissions and registrations are made in an efficient manner.

7. Performs other duties as assigned.


EXPERIENCE REQUIREMENTS
3 years supervisory or managerial experience in hospital admissions setting.

EDUCATIONAL REQUIREMENTS
Associates degree or higher preferred

SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS
Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM) preferred

HIPAA REQUIREMENTS:
Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to: medical record without limitation, patient demographics, lab results, patient financial and 3rd party billing information, patients related complaints, information related to patient location.

SAFETY REQUIREMENTS:
Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to: incident reporting, exposure control plan, hand washing for all age groups.
EDUCATIONAL REQUIREMENTS
Associates degree or higher preferred

SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS
Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM) preferred.

Keywords: Baton Rouge General Medical Center, Baton Rouge , Manager - Business Services, Executive , Baton Rouge, Louisiana