Branch Manager (Credit Union)

Company: Bridgeway Professionals
Location: Baton Rouge
Posted on: November 18, 2023

Job Description:

Our client is looking for a strong leader with a commitment to customer service excellence to join their team on a full-time basis as Branch Manager. - The Branch Manager will lead and manage the administrative and member service activities of the credit union. Ensure that all products and services of the credit union are promoted and that quality member service is delivered to all members. The Branch Manager will provide coaching, leadership, and administrative duties. In addition, they will communicates member feedback to various teams-including technical and marketing departments-in order to improve the overall member experience . Position Highlights:

• Ideal for a candidate who enjoys leading teams and taking "ownership" of his/her work with ability to work strategically to achieve business goals.
• Total rewards package including a salary aligned to experience level, including full benefits (and a pension plan after 5 years of employment).
• A collaborative team and dynamic working environment This position will be a onsite in Baton Rouge, LA. Responsibilities in this role include:
  • Supervises branch personnel on a daily basis.
  • Open and closes the branch.
  • Places, receives and verify weekly cash orders.
  • Performs staff evaluations and handles disciplinary actions with the guidance and approval of the Regional Branch Manager and the Director of Human Resources.
  • Keeps abreast of all credit union services and programs, working to ensure that the staff receives all necessary information, policies and procedures.
  • Assists the Regional Branch Manager in resolving problems as necessary.
  • Coordinates with the proper training of new employees and keeping employees updated with ongoing training as needed.
  • Recommends to Regional Branch Manager any programs for improvement in these areas.
  • Makes self or staff available for public relations visits to member groups.
  • Attends or coordinates credit union representation at community meetings.
  • Represents the credit union by attending meetings and maintaining memberships in various authorized groups and organizations.
  • Serves as a backup for all branch positions.
  • Acts as a liaison between members and staff in order to enhance the overall member experience.
  • Analyzes complaints from members and provides adequate resolutions.
  • Resolves member problems and concerns, referring to the Regional Branch Manager as necessary.
  • Prepares documents and reports and reviews credit union financial statements on a regular basis.
  • Must be able to travel, float, and work at other branches to assist as needed.Directly supervises up to 15 employees
  • Monitors and contributes to credit union, in general, and office, specifically, profitability.
  • Understands compliance issues and attends training as they relate to member services including but not limited to: Bank Secrecy Act, Reg P, and Patriot Act. What you will need: Bachelor's degree (B. A.) from four-year College or university + 2 years of management experience in a banking or credit union environment; degree can be substituted with 4 years of additional experience. WE CAN'T HELP EVERYONE, BUT EVERYONE CAN HELP SOMEONE - Ronald Reagan LIFE IS 10% WHAT HAPPENS TO YOU AND 90% HOW YOU RESPOND TO IT - Lou Holtz BE THE CHANGE YOU WISH TO SEE IN THE WORLD - Mahatma Gandhi ONE LEARNS PEOPLE THROUGH THE HEART, NOT THE EYES OR THE INTELLECT - Mark Twain FOR IT IS IN GIVING THAT WE RECEIVE - Francis of Assisi THERE IS ONLY ONE WAY TO SUCCEED AT ANYTHING AND THAT IS TO GIVE EVERYTHING - Vince Lombardi LET ME WIN, BUT IF I CANNOT WIN, LET ME BE BRAVE IN THE ATTEMPT - Motto of the Special Olympics NO ONE IS USELESS IN THIS WORLD WHO LIGHTENS THE BURDEN OF IT TO ANYONE ELSE - Charles Dickens PEACE BEGINS WITH A SMILE - Mother Teresa FAITH IS TAKING THE FIRST STEP EVEN WHEN YOU DON'T SEE THE WHOLE STAIRCASE - Martin Luther King, Jr. NEVER TELL PEOPLE HOW TO DO THINGS. TELL THEM WHAT TO DO AND THEY WILL SURPRISE YOU WITH THEIR INGENUITY. - General George S Patton
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Keywords: Bridgeway Professionals, Baton Rouge , Branch Manager (Credit Union), Executive , Baton Rouge, Louisiana