CX Digital Success Manager
Company: EDB
Location: Baton Rouge
Posted on: April 24, 2024
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Job Description:
A Little About Us
Innovative, collaborative minds wanted. The world loves Postgres.
We envision a world where organizations thrive by harnessing the
full power of Postgres, the world's fastest growing and most loved
and used open source database. Our mission is to enable data teams
everywhere to harness the full power of Postgres, whether on
premises or in the cloud, with high availability, reliability,
scalability, and security.
We're #1 in Postgres. We aspire to become #1 in Postgres AI. We've
been major contributors to Postgres since the beginning and we are
proud to call thousands of boundary-pushing customers our partners.
Proud though we are, we are not resting on our laurels. There's
plenty of work to do. The good news is that everything we do will
impact Postgres, which is to say that it will impact the world. No
pressure.
EDB empowers organizations to take control of their data. As one of
the leading contributors to the vibrant and fast-growing Postgres
community, EDB is committed to driving innovation in AI, data and
enterprise database technology. Our work is fueled by creative,
dedicated people who are committed to help our customers and the
community take Postgres everywhere. Join us!
CX Digital Success Manager
Job Summary:
Enterprise DB is seeking a highly motivated and experienced CX
Digitial Success Manager to join our team. The CX Digital Success
Manager will be responsible for customer success data strategy and
integrity, reporting and monitoring business performance and
optimizing operations and processes within the Customer Success
team to drive efficiency and effectiveness.
Key Responsibilities:
Develop a comprehensive digital customer success strategy tailored
to the needs of smaller customers, focusing on scalable solutions
to drive product adoption, value realization, and customer
loyalty.
Produce high-quality, engaging digital content tailored to
different stages of the customer journey, including educational
materials, product guides, tutorials, FAQs, and success stories,
ensuring relevance and accessibility to the target customer
segment.
Leverage the latest in digital technologies, including customer
success platforms, CRM tools, content management systems, and
analytics tools, to automate and optimize the delivery of digital
customer success initiatives.
Regularly analyze campaign and content performance and customer
engagement metrics to assess the effectiveness of digital customer
success efforts, making data-driven decisions to optimize
strategies and tactics and to continuously improve content,
campaigns, and overall digital customer success initiatives.
Work closely with cross-functional stakeholders to ensure alignment
on customer success goals and processes, sharing insights and
feedback to enhance the overall customer experience.
Requirements:
Ability to develop and implement comprehensive digital customer
success strategies that align with the company's goals and address
the needs of smaller customer segments.
Strong writing and content creation skills with the ability to
produce engaging, informative, and compelling content tailored to
various stages of the customer journey. Proficiency in storytelling
to highlight product benefits, customer success stories, and use
cases.
Proficiency with customer success platforms, CRM software, content
management systems (CMS), marketing/email automation tools and
digital analytics tools. Ability to quickly adapt to new
technologies and platforms is crucial.
Proficiency in using analytics tools to measure campaign
performance, customer engagement, and content effectiveness.
Ability to interpret data, draw insights, and make data-driven
decisions to improve digital customer success efforts.
5+ years working for SaaS company, including 2+ years in a CX
program management, portfolio management or practices role
Excellent analytical and problem-solving skills
Strong communication and interpersonal skills
Ability to work independently and collaboratively in a fast-paced,
dynamic environment
Bachelor's degree in relevant field
EDB is committed to supporting our employees' overall well being by
offering a range of benefits and resources to promote a healthy
work-life balance and wellness. We provide access to Modern Health
to aid employees in health and wellness tips and practices, as well
as Wellness Fridays extending to June 2024! Check out our career
site for more information on perks and benefits and reach out to
our Talent Acquisition team for region specific benefits.
We know it takes a unique mix of people and skills to help us in
our mission to supercharge Postgres, and we understand that not
everyone will check every box. We'd love to hear from you and we
want you to apply!
EDB is proud to be an equal opportunity workplace. We celebrate
diversity and are committed to creating an inclusive environment
for all employees. EDB was built on a commitment to trust and
respect each other and to embrace an array of people and ideas.
These values remain at the center of our culture and are key to our
company's integrity.
EDB does not seek or accept unsolicited resumes or CVs from
recruitment agencies. EDB and its affiliates are not responsible
for, and will not pay, any fees, commissions, or any other similar
payment related to unsolicited resumes or CVs except as required in
a written signed agreement between EDB and the recruitment agency
or party requesting payment of a fee.
#LI-Remote #BI-Remote
Keywords: EDB, Baton Rouge , CX Digital Success Manager, Executive , Baton Rouge, Louisiana
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