Director of Hotel Operations- Embassy Suites by Hilton Baton Rouge, LA

Company: Blue Sky Hospitality Solutions
Location: Baton Rouge
Posted on: March 2, 2025

Job Description:

Job Title: Director of Hotel Operations
Company: Embassy Suites by Hilton Baton Rouge
Location: Baton Rouge, LAAbout Us:
At the Embassy Suites by Hilton Baton Rouge, we are committed to delivering exceptional guest experiences while fostering a vibrant and supportive work environment for our team members. Our legacy of hospitality and excellence drives our passion for providing outstanding service, and we are seeking a dynamic and visionary Director of Hotel Operations to lead our operations team and ensure our continued success.Job Description:
We are in search of a highly skilled and results-driven Director of Hotel Operations to oversee and elevate the day-to-day functions of our premier hotel property. As a key member of our leadership team, the Director of Hotel Operations will play a pivotal role in enhancing guest satisfaction, operational efficiency, and financial performance across all departments. The ideal candidate will possess strong leadership skills and a strategic mindset with the ability to inspire and guide teams towards achieving excellence.Responsibilities:

• Lead and inspire all hotel departments, including Front Desk, Housekeeping, Food & Beverage, Maintenance, and Administration, ensuring smooth operations and high-quality guest service.
• Develop and execute innovative operational policies, procedures, and initiatives to enhance guest satisfaction, staff performance, and operational efficiency.
• Regularly assess key performance metrics-such as occupancy rates, revenue per available room (RevPAR), guest satisfaction scores, and operational costs-and proactively address any performance gaps.
• Collaborate closely with department heads to develop and manage annual budgets, capital expenditure plans, and revenue optimization strategies that align with hotel goals.
• Foster a positive work culture by promoting employee engagement, offering comprehensive training, and recognizing outstanding performance across teams.
• Ensure compliance with all Embassy Suites by Hilton standards, corporate policies, and relevant local regulations to maintain a consistently high level of service.
• Lead, mentor, and develop a diverse team of managers and staff, providing feedback, coaching, and growth opportunities to encourage professional development.
• Build and maintain strong relationships with guests, local partners, vendors, and the community to drive repeat business and enhance the hotel's brand reputation.
• Stay ahead of industry trends, competitive developments, and technological advancements to proactively implement improvements and innovations.Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field; a Master's degree is a plus.
  • Minimum of 5 years of progressive leadership experience in hotel operations, with at least 2 years in a Director-level position.
  • Proven track record of achieving operational excellence, meeting financial targets, and exceeding guest satisfaction goals.
  • Strong knowledge of hotel revenue management, cost control principles, sales & marketing strategies, and operational processes.
  • Excellent communication, problem-solving, and interpersonal skills with the ability to work collaboratively across all levels of the organization.
  • Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities and delegating effectively.
  • Proficiency in hotel management software systems (e.g., Opera, Hilton systems) and Microsoft Office Suite.
  • Certification in Hospitality Management (e.g., CHA, CMP) is preferred but not required.Benefits:
    
    • Comprehensive health and wellness benefits
    • Retirement savings 401(k) with employer matching
    • Generous paid time off (PTO) and holidays
    • Career advancement opportunities and professional development programs
    • A welcoming and inclusive company culture that values diversityWe are an equal opportunity employer and strongly encourage individuals from diverse backgrounds to apply. Thank you for considering a career with Embassy Suites by Hilton Baton Rouge. Only candidates selected for an interview will be contacted.
      
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Keywords: Blue Sky Hospitality Solutions, Baton Rouge , Director of Hotel Operations- Embassy Suites by Hilton Baton Rouge, LA, Executive , Baton Rouge, Louisiana