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Account Manager (Downstream Chemicals) - New Orleans, LA

Company: Baker Hughes, a GE Company
Location: Baton Rouge
Posted on: June 13, 2019

Job Description:

Role Summary:

Baker Hughes, a GE company has an opening for an Account Manager to manage multiple Refining, Petrochemical and Metals Processing customer accounts in the New Orleans, LA. This position is a critical customer-facing member of the BHGE Operations Team.

BHGE is searching for a candidate who is a self-starter, driven, and who will thrive in a highly competitive, results-oriented role.

The candidate is responsible for safely and efficiently executing their work within our customer's facility in the New Orleans, LA.

The position will require performing work in both field and laboratory settings to support BHGEs' current and potential new programs. The candidate will work collaboratively with both co-workers and customers to solve complex problems within the customer's facility on a daily basis.

Essential Responsibilities:

  • Work closely with customers (current & new) to understand their business needs and goals.
  • Meet routinely with customer Key Stakeholders & Leadership to review BHGE performance.
  • Recommend continuous improvement and innovation plans that will maintain and grow account sales, as well as deliver value to our customers.
  • Develop strong relationships with Key Stakeholders, including Plant Leadership / Management.
  • Provide technical support for process, water, and fuels treatment programs to identify and resolve customer challenges in an efficient manner.
  • Engage in problem solving by performing system analysis, interpreting data & providing written recommendations to ensure customer operations are performing optimally.
  • Actively communicate and sell new BHGE innovations & technology at customer locations to promote long-term business relationships.
  • Communicate & document value delivered by BHGE products and services to customers.
  • Management of Chemical Treatment Programs:
    • Chemical Inventory Management
    • Chemical Injection System Design, Troubleshooting & Maintenance
    • Routine Laboratory Analyses to support treatment programs
    • Routine Service Reporting
    • Communicating & Documenting Value
    • Process & Water Treatment Programs
      • Desalting
      • Corrosion Mitigation, Monitoring & Modeling
      • Metals Passivation
      • Fouling Mitigation, Monitoring & Modeling
      • Solids / Liquid Separation
      • Boiler, Cooling and Wastewater Treatment
      • Contact and Non-Contact Cooling Water Systems
      • Finished Fuel Additives
      • H2S Abatement
      • Process & Water Antifoams

        • Bachelor's Degree in Chemical Engineering or other Technical / Engineering / Science Degree
        • Industry experience
        • Working knowledge of Industrial Process and Water treatment systems & programs
        • Demonstrates strong mechanical aptitude and troubleshooting skills
        • Experience working in a laboratory setting
        • Comprehensive understanding of customer requirements and refinery market conditions
        • Excellent verbal and written communications skills
        • Ability to develop internal customer focus for specific products/applications and services
        • Proficient with Microsoft Office Products (Excel, Outlook, Powerpoint, etc...)
        • Commitment to safety, customer service quality and to work in team-oriented environment
        • Prior experience that demonstrates a strong work ethic and ability to multi-task
        • Commitment to customer service and ability to work in team-oriented environment
        • Must be able to successfully pass Drug & Alcohol Testing Regulations
        • Clean Driving record

          Desired Characteristics:

          • Proven Technical / Chemical Sales and Support Experience
          • Ability to develop strong interpersonal relationships with customers
          • 2+ years' experience with chemical treatment programs
          • Chemical, refinery or industrial plant experience
          • Knowledge of how to design, install, apply and monitor chemical treatment programs
          • Experience handling hazardous materials
          • Ability to obtain a TWIC card
          • Experience working with pumps, generators, hoses and fittings


            New Orleans, LA

            Baker Hughes, a GE company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more


Keywords: Baker Hughes, a GE Company, Baton Rouge , Account Manager (Downstream Chemicals) - New Orleans, LA, Executive , Baton Rouge, Louisiana

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