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Field Based Community Health Worker - Baton Rogue, LA

Company: UnitedHealth Group
Location: Baton Rouge
Posted on: January 13, 2022

Job Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM
Together, we're removing the barriers that keep people from receiving the kind of quality healthcare that makes a difference. We focus on Integrity, Compassion, Relationships, Innovation and Performance as we empower people to achieve better health and well - being.
As a Field Based Community Health Worker (CHW), you will act in a liaison role with Medicaid members to ensure appropriate care is accessed as well as to provide home and social assessments and member education.
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm CST. It may be necessary, given the business need, to work occasional overtime. This position will require a candidate to travel and/or reside in and around the Lafayette, LA area.
Primary Responsibilities:

  • Create a positive experience and relationship with the member

  • Keep the member out of the hospital by supporting regular visits to their primary physician

  • Keep member actively engaged with their primary physician

  • Support the member to ensure pick - up of their Rx

  • Proactively engage the member to manage their care

  • Provide member education

  • Support transitions of care

  • Help to keep members compliant with their care plans

  • Partner with care team (community, providers, internal staff)

  • Knowledge and continued learning of community cultures and values

  • May conduct member assessments if needed
    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
    Required Qualifications:

    • High School Diploma / GED (or higher)

    • 2+ years of Care Management Experience

    • Must have resided within the local community for 2+ years

    • Knowledge of culture and values in the local community

    • Familiarity with the resources available within the community

    • Experience with outbound calls to members, Physician's, Pharmacy, Providers or similar medical facility

    • Knowledge of disease management and treatment

    • Proficiency with Microsoft Word, Microsoft Excel and Microsoft Outlook (ability to create, copy, edit, save and send documents, spreadsheets and correspondence)

    • Ability to navigate a PC to open applications, send emails, and conduct data entry

    • Ability to be in the field 60% and home based 40%

    • Access to reliable transportation that will enable you to travel to client and / or patient sites within a designated area

    • Reside within commutable distance to Lafayette, LA

    • Required to have a dedicated work area established that is separated from other living areas and provides information privacy

    • Ability to keep all company sensitive documents secure (if applicable)

    • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

    • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
      Preferred Qualifications:

      • Bachelor's Degree (or higher) in social work and / or healthcare administration

      • Community Health Worker (CHW) Accreditation

      • Experience working in Managed Care, Behavioral Health, Substance Abuse and Medical Care

      • Knowledge of LA Medicaid & Medicare population

      • Bilingual fluency in English and Spanish

      • Field Based experience
        Soft Skills:

        • Excellent communication skills

        • Ability to work autonomously and ability to self-direct

        • Ability to remain focused and productive each day though tasks may be repetitive

        • Ability to work in multiple systems and applications to complete daily tasks
          Physical and Work Environment:

          • Frequent speaking, using hands to conduct outbound calls, sitting and standing, getting in and out of vehicle repetitively, use of hands / fingers across keyboard or mouse, handling other objects, long periods of close vision looking at a computer monitor
            UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.
            Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at
            Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible.
            Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in healthcare here. We serve the healthcare needs of low income adults and children with debilitating illnesses such as Cardiovascular Disease, Diabetes, HIV / AIDS and High - risk Pregnancy. Our holistic, outcomes - based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive Healthcare, Community, and Government partners to heal healthcare and create positive change for those who need it most. This is the place to do your life's best work.SM
            Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
            UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
            Keywords: UnitedHealth Group, UnitedHealthcare, Optum, healthcare, office, phone support, customer service, billing, training class, now hiring, jobs, career, hiring immediately, #RPO

Keywords: UnitedHealth Group, Baton Rouge , Field Based Community Health Worker - Baton Rogue, LA, Healthcare , Baton Rouge, Louisiana

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