Community Health Outreach Specialist - Baton Rouge

Company: Monogram Health
Location: Baton Rouge
Posted on: May 16, 2022

Job Description:

Job DescriptionAbout Monogram HealthWe are dedicated to improving the well-being, quality of life and health outcomes for our patients by partnering with the nation's leading kidney specialists to provide transformative kidney care. Monogram Health supports patients suffering from Chronic Kidney Disease and End Stage Renal Disease by forming deep rooted relationships and preparing them both emotionally and physically for the challenges of managing kidney disease. Monogram Health uses next generation artificial intelligence algorithms to predict necessary and timely care to promote the delay of kidney disease progression, seamless transitions to dialysis and/or pre-emptive kidney transplant. We then utilize in-home visits to build meaningful relationships between patients and their care team that drive positive behavior change and optimize our patients' health outcomes.Position: Community Health Outreach SpecialistThe Community Health Outreach Specialist plays a critical role in the success of Monogram Health. He or she is responsible for engaging with hard to reach, high acuity patients and helping them access Monogram Health's medical professionals. This individual will spend most of his or her time visiting community members eligible for the company's program and connecting them with care providers. The Community Health Outreach Specialist should have strong skills with healthcare enrollment, communication, and ideally a background in sales, motivational interviewing, and handling rebuttals. This individual should be a highly motivated, results driven, and willing to go above and beyond to make a difference in patient's lives. He or she will build trusting relationships with patients and connect them to a higher level of care and work to eliminate the barriers impacting the patients physical and psychosocial health. Tenacity, empathy, and a drive to make a positive impact are key characteristics of a successful Community Health Outreach Specialist.Position Requirements· The position is located in Baton Rouge, LA· Valid driver's license and willingness to spend most days driving to patient homes· High school or equivalent; associates or bachelors preferred· Exemplary customer service and communication skills· Experience working in healthcare, sales, outreach, engagement, and/or enrollment campaigns· Bilingual is a plus but not required· Meticulous attention to detail and organization skills· Experience with Salesforce, Microsoft Office and other computer software toolsRoles and Responsibilities· Engage in initial and continuous outreach high-risk patients, in-person to help educate them about the Monogram Health program and/or ensure they are accessing the program's benefits· Communicate the benefits of the Monogram Health program to eligible members and overcome objections· Extensive daily driving required· Provide warm handoffs to the assigned Monogram Health clinicians and customer support when a member is agreeable to the program and ensure the initial enrollment appointment is scheduled and successfully completed· Meet and exceed individual productivity and quality performance expectations· Provide each patient respect and compassion while maintaining professional boundaries· Facilitate telemedicine visits as needed· Perform other duties as assigned by the leadership teamBenefits· Opportunity to work in a dynamic, fast-paced, and innovative care management company that is transforming the delivery of kidney care· Comprehensive medical, dental, vision and life insurance· Flexible paid leave & vacation policy· 401(k) plan with matching contributionsAt Monogram Health we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.Powered by JazzHRFYCCiGgr5s

Keywords: Monogram Health, Baton Rouge , Community Health Outreach Specialist - Baton Rouge, Healthcare , Baton Rouge, Louisiana