Patient Access Rep - Therapy and Wellness - The Grove - Adult & Peds
Company: Ochsner Health
Location: Baton Rouge
Posted on: September 15, 2023
We've made a lot of progress since opening the doors in 1942,
but one thing has never changed - our commitment to serve, heal,
lead, educate, and innovate. We believe that every award earned,
every record broken and every patient helped is because of the
dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support
those who do, you are making a difference and that matters. Come
make a difference at Ochsner Health and discover your future
This job greets patients and guest in a courteous manner whether
via telephone contact or in person; initiates scheduling an
appointment or completing the check-in process/admission for
patients; obtains and verifies accurate identification and
demographical data for the patient's permanent medical record which
assist in accurate reimbursement while recognizing the necessity of
maintaining the confidentiality of all patient information.
Responsible for point-of-service collections, face-to-face patient
interactions related to completing the patient registration and
admission process; responsible for the verification of insurance
via electronic verification, telephone, or web application;
improves patient satisfaction through consistently representing the
company professionally and cross trained to support multiple
functions across all patient and payer types.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and
responsibilities of the job and position. It is not intended to be
a comprehensive or all-inclusive listing of duties and
responsibilities. Contents are subject to change at the company's
Required - High school diploma or equivalent
Preferred - Associate's degree
Required - One year of related hospital, clinic, medical office,
business services/revenue cycle, front line registration, financial
counseling, banking, hotel retail and/or customer service related
Preferred - Certification in Healthcare Access Manager (CHAM),
Certification in Healthcare Access Associate (CHAA), Certification
as a Medical Assistant (or other medical specialty-based
Knowledge Skills and Abilities (KSAs)
- Must have computer skills and dexterity required for data entry
and retrieval of information.
- Effective verbal and written communication skills and the
ability to present information clearly and professionally.
- Must be proficient with Windows-style applications, various
software packages specific to role and keyboard.
- Strong interpersonal skills.
- Must have clerical skills and exhibit technical knowledge of
healthcare insurance benefits, various payor guidelines on referral
and authorization processes as well as have current knowledge of
Federal, State and Local billing regulations.
- Skills to effectively present information and respond to
questions from patients and customers, with proficiency.
- Skills to solve practical problems and deal with high stress
situations while maintaining a high quality of
- Good organizational, time management, and conflict resolution
- Excellent decision making skills; good analytical skills with a
strong attention to detail are necessary.
- Ability to work collaboratively with other departments.
- Ability to exercise sound judgment in handling/escalating
difficult situations. Job Duties
- Provide excellent customer service to all patients, guests, and
- Create, activate, and complete the patient scheduling, clinic
registration, or hospital admission process.
- Ensures all required forms are completed and other
paperwork/documents are gathered and accurate.
- Efficiently and accurately gathers and inputs patient/guarantor
demographic and financial information; explains insurance benefits
and collects co-pays, deductibles and self-pay portions due.
- Performs financial analysis of each case and informs patient of
- Balances Cash drawer daily, prepares deposit slips and follow
closing cash drawer process at the end of each shift.
- Demonstrates respect and cooperation in all staff
relationships, and a genuine willingness to prevent or resolve
- Adapts behavior to the specific patient population, including
but not limited to: respect for privacy, method of introduction to
the patient, adapting explanation of services or procedures to be
performed, requesting permissions and communication style.
- Other related duties as required.
The above statements describe the general nature and level of work
only. They are not an exhaustive list of all required
responsibilities, duties, and skills. Other duties may be added, or
this description amended at any time.
Remains knowledgeable on current federal, state and local laws,
accreditation standards or regulatory agency requirements that
apply to the assigned area of responsibility and ensures compliance
with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy
Program and Standards of Conduct, including the immediate reporting
of any known or suspected unethical or questionable behaviors or
conduct; patient/employee safety, patient privacy, and/or other
The employer is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status, or disability
Physical and Environmental Demands
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
Sedentary Work - Exerting up to 10 pounds of force occasionally
(Occasionally: activity or condition exists up to 1/3 of the time)
and/or a negligible amount of force frequently (Frequently:
activity or condition exists from 1/3 to 2/3 of the time) to lift,
carry, push, pull, or otherwise move objects. Sedentary work
involves sitting most of the time, but may involve walking or
standing for brief periods of time. Jobs are sedentary if walking
and standing are required only occasionally and all other sedentary
criteria are met.
Normal routine involves no exposure to blood, body fluid or tissue
and as part of their employment, incumbents are not called upon to
perform or assist in emergency care or first aid.
The incumbent works with patients who have known or suspected
communicable diseases and may enter isolation rooms. The incumbent
has an occupational risk for exposure to all communicable
Because the incumbent works within a healthcare setting, there may
be occupational risk for exposure to hazardous medications or
hazardous waste within the environment through receipt, transport,
storage, preparation, dispensing, administration, cleaning and/or
disposal of contaminated waste. The risk level of exposure may
increase depending on the essential job duties of the role.
Are you ready to make a difference? Apply Today!
Ochsner Health does not consider an individual an applicant until
they have formally applied to the open position on this careers
Individuals who reside in and will work from the state of Colorado
are not eligible for remote work position.
Ochsner Health endeavors to make our site accessible to all users.
If you would like to contact us regarding the accessibility of our
website, or if you need an accommodation to complete the
application process, please contact our HR Employee Solution Center
at 504-842-4748 (select option 1) or firstname.lastname@example.org. This
contact information is for accommodation requests only and cannot
be used to inquire about the status of applications.
We are proud to be an Equal Employment Opportunity and Affirmative
Action employer. We are committed to the principles of equal
employment opportunity and providing a workplace that is free from
discrimination based on race, color, creed, religion, pregnancy
status, pregnancy-related conditions, national origin, ancestry,
mental or physical disability, medical condition, age, veteran
status, military status, citizenship status, marital status,
familial status, sexual orientation, gender, gender identity or
expression, genetic information, political affiliation,
unemployment status, or any other characteristic protected under
applicable federal, state or local law. These protections extend to
applicants and all employment related decisions. View the EEO is
the Law poster and its supplement, as well as the pay transparency
policy for more information.
Affirmative Action Policy Statement
Keywords: Ochsner Health, Baton Rouge , Patient Access Rep - Therapy and Wellness - The Grove - Adult & Peds, Healthcare , Baton Rouge, Louisiana
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