Sr. Clinical Content Specialist, Interactions
Company: Wolters Kluwer
Location: Baton Rouge
Posted on: October 9, 2018
Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical decision support solutions that measurably improve clinical effectiveness by helping healthcare professionals provide optimal care for their patients. Basic Function The Sr. Clinical Content Specialist -- Interactions will participate in the development and maintenance of detailed and specialized content to support our proprietary drug-interactions and drug-allergy databases. Work collaboratively within the team, as well as across Clinical Effectiveness (CE) to critically review and evaluate scientific, clinical and product literature in order to create new and revise existing drug-interactions and drug-allergy monographs. A vital aspect of this role will be to lead various quality assurance projects and initiatives, and interface directly with colleagues from the harmonization team to evaluate and develop strategies to ensure synchrony of content across all CE content platforms and datasets. May participate/collaborate in the processes of new content maintenance system design, improvement, and new solution implementations. Participate in addressing new and existing customer questions and issue resolution. ***This position can be based in Indianapolis, IN, Hudson, OH, and highly qualified remote candidates will also be considered. ESSENTIAL DUTIES AND RESPONSIBILITIES * Represents Wolters Kluwer Health- Clinical Effectiveness (WKH-CE) in a positive, professional, and customer focused manner. Treats fellow employees and customers in a Fair, Honest, Responsive, and Results-Oriented manner. * Responsible for creating and revising accurate, and country-relevant drug-interactions and drug-allergy information consistent with the format and structure of the database. Maintains consistency within the database with respect to the association of concepts within and among drug classes. * Submits work for collaborative peer review and responds appropriately to comments and criticisms. As a member of the team, critically, professionally, and thoroughly reviews the work of others to prompt improvements in clarity, accuracy, and accessibility to information across the spectrum of healthcare providers. Identifies and corrects omissions or errors in the data. * Responsible for maintaining the proprietary database content and enriching this content through the incorporation of medical literature, guideline statements and prescribing information discovered by surveillance and literature review. Incorporates unique and enriching international content into database with the objective of making WKH-CE content a global industry leader. * Actively participates in the design and implementation of internal processes for new product development as it relates to data development and maintenance. Provides input for product design from a clinical perspective. Has responsibility for leading special content development projects and provides content support for product development initiatives. Responds promptly to marketing and sales feedback, when appropriate, to introduce new information and/or concepts into the database. * Actively develops and/or maintains job knowledge as a subject matter expert via review of the medical literature, attendance at professional meetings and/or other educational venues. Applies significant clinical experience and subject matter expertise towards evaluation and judgment of complex evidence as it relates to clinical decision support needs. Actively develops and/or maintains clinical expertise with the express purpose of translating this expertise into improving or creating drug content. Continually develops and refines writing and database skills. * Develops and maintains strong relationships with cross-CE colleagues and international contractors, as appropriate. Cultivate and maintain relationships with individuals in specialty areas that can help improve WKH-CE content. * Facilitates the publication process. Maintains a close familiarity with applicable solutions and representations of data on all relevant platforms to help further improve the utility of the content and databases. Maintains an awareness of relational database concepts coupled with logic to facilitate transactional use of data in vendor applications. Provides assistance on referential projects as requested. * Provides a high level of customer service by offering customer and client support on an as needed basis. Responds in a timely and accurate manner to inquiries regarding clinical drug information and/or product data. Participates in conference calls with external customers to clarify clinical content issues or expected data outcomes for new and existing implementations. * Produces timely and accurate reports. Participates in the collection of data regarding updates (source, nature of update, and timing of response/integration) and reliably maintains data in existing workflow tools. Facilitates the documentation and reporting of errors per corporate policy. Other Duties: Performs other duties as requested by Supervisor. Education: PharmD required Required Experience: * 3 years of clinical practice experience in a hospital or equivalent practice setting required, 5 years preferred. * Advanced drug literature analysis experience. * Pharmacist license from any U.S. State in good standing. * Previous experience and the ability to work collaboratively with other departments/teams. * Computer literacy in Microsoft Word (required), Microsoft Access/Excel (preferred). Preferred Experience, Knowledge, Skills and Abilities: * Pharmacy practice or clinical residency or other advanced/specialty practice experience, including clinical informatics experience; board certification. * Demonstrated proficiency in written and verbal communications skills. * Working knowledge of computerized drug compendia. * Experience with/knowledge of pharmacy practice-related regulations, standards, and quality initiatives. Competencies: To perform the job successfully, an individual should demonstrate the following competencies: * Innovation - Generates new ideas; goes beyond the status quo; recognizes the need for new or modified approaches; brings perspectives and approaches together, and combines them in creative ways. Generates suggestions for improving work. * Analysis - Gathers relevant information systematically; considers a broad range of issues or factors; grasps complexities and perceives relationships among problems or issues; seeks input from others; uses logic in analysis * Customer Service -- Understands and proactively anticipates the needs and expectations of the customer; ensures quality responses (written/verbal) to customer inquiries and professional represents WK-CDI at all times. * Written Communication - Conveys information clearly and effectively through both formal and informal documents (memos, email, letters, status reports, technical papers, etc.); reviews and edits own and others' work constructively. * Commitment - Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them * Knowledge -- Knowledge of CDI solutions and services; demonstrates extensive knowledge of content area(s) and keeps clinical and industry knowledge base current; applies practical experience towards evaluating and interpreting clinical literature * Speaking - Speaks clearly and expresses ideas/thoughts well, in groups and in one-on-one conversations * Listening - Demonstrates attention to, and conveys understanding of, the comments and questions of others * Teamwork - Works cooperatively with others to be an integral member of a team, and to energize and unite team members towards common goals. Develops and maintains professional relationships and sees oneself as part of a larger organizational team and promotes coordination and cooperation throughout the organization * Judgment/ Decision Effectiveness -- Demonstrates advanced critical literature evaluation and data analytic/informatics skills; synthesizes evidence to independently make accurate and clinically appropriate decisions * Efficiency - Allocates one's own time efficiently; handles multiple demands and competing priorities * Organization - Organizes individuals, tasks or resources to accomplish goals and objectives * Strategic focus -- Acts as an influential leader within the organization and provides clinical guidance and oversight on new development initiatives Travel requirements: 5% travel within the United States via car and air to conferences and CE office sites Physical Demands: Normal office environment. ABOUT WOLTERS KLUWER Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2017 annual revenues of ?4.4 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY). For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube. EQUAL EMPLOYMENT OPPORTUNITY (EEO) Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions, customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. INFORMATION For any assistance with your application for this job opening, please call the HR Source at (888) 495-4772 or email HRSource@WoltersKluwer.com. TTY is also available at 888 (4985) 4771. The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Keywords: Wolters Kluwer, Baton Rouge , Sr. Clinical Content Specialist, Interactions, Healthcare , Baton Rouge, Louisiana
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