Claims Team Manager-Field Property
Company: Liberty Mutual Insurance
Location: Baton Rouge
Posted on: November 22, 2021
Are you looking for an opportunity to lead a claims team with a
responsible company that has consistently outpaced the industry in
year over year growth? Liberty Mutual Insurance has an excellent
claims management opportunity available.
A Claims Team Manager coaches and develops a team of 5-8 claims
representatives/specialists responsible for the management,
investigation, and resolution of claims, ensuring a high quality
work product, while continuously developing talent by assisting
with the selection of top talent. The Team Manager promotes a
culture of claims customer service excellence where all are
committed to providing a differentiated customer experience.
Leads and develops a team of representatives/specialists ensuring
the quality, accuracy, and timely resolution of claims that may
include high exposure/complex cases.
Continuously develops talent by creating opportunities for direct
reports to grow and strengthen new skills.
Promotes claims customer service excellence by building empathy and
passion for the customer experience that meets or exceeds customer
Proactively assists in selecting top talent, delivering continuous
coaching, and rewarding and recognizing employees to reinforce
behavior that ensure service excellence.
Monitors the work of team members to ensure reserves are adequately
set and customer expectations are surpassed.
Analyzes any problematic trends and takes steps to avoid
recurrence, appropriately escalating issues if needed.
Promotes a culture committed to identifying process efficiencies to
continuously improve how work is completed.
Resolves customer complaints, problems and coverage questions which
cannot be handled by team members.
Collaborates effectively with internal and external stakeholders
including existing policyholders, the business community and
governmental agencies, to ensure compliance with regulatory and
Promotes and advocates business unit goals and objectives, ensuring
alignment with broader claims functional goals.
Supervisory, organizational and interpersonal skills.
Comprehensive knowledge of legal liability, general insurance
policy coverage and the State`s Tort Laws.
Licensing required in some states.
5-7 years directly related work experience, Bachelor`s degree
At Liberty Mutual, our purpose is to help people embrace today and
confidently pursue tomorrow. That's why we provide an environment
focused on openness, inclusion, trust and respect. Here, you'll
discover our expansive range of roles, and a workplace where we aim
to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a "Great Place to
Work" by Great Place to Work-- US for the past several years. We
were also selected as one of the "100 Best Places to Work in IT" on
IDG's Insider Pro and Computerworld's 2020 list. For many years
running, we have been named by Forbes as one of America's Best
Employers for Women and one of America's Best Employers for New
Graduates-as well as one of America's Best Employers for Diversity.
To learn more about our commitment to diversity and inclusion
We value your hard work, integrity and commitment to make things
better, and we put people first by offering you benefits that
support your life and well-being. To learn more about our benefit
offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not
tolerate discrimination on the basis of race, color, national
origin, sex, sexual orientation, gender identity, religion, age,
disability, veteran's status, pregnancy, genetic information or on
any basis prohibited by federal, state or local law.
Keywords: Liberty Mutual Insurance, Baton Rouge , Claims Team Manager-Field Property, Hospitality & Tourism , Baton Rouge, Louisiana
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