Executive Housekeeper
Company: Hilton Garden Inn
Location: Baton Rouge
Posted on: May 16, 2022
Job Description:
Job DescriptionThe Executive Housekeeper has a keen eye for
detail and an unwavering desire for ensuring the cleanliness of a
hotel. Your passion for service excellence drives your enthusiasm
for the housekeeping department every day. You will supervise and
direct all of the activities of the housekeeping department
(including laundry) in such a manner as to ensure the highest
standards of cleanliness and appearance in the public areas and
guestrooms. You realize the importance of taking care of your team
members serving in this important department. Making sure that
proving the guests with a clean and welcoming home away from home
is your team's priority. The Housekeeping department is the "Heart"
of the hotel.
As the Executive Housekeeper, you will
- Interview and recommend candidates for hire in the Housekeeping
Department.
- Participate in the orientation of each new housekeeping
employee, completing the appropriate orientation paperwork.
- Coach and counsel employees in Housekeeping in a positive
fashion to produce improved work performance.
- Recommend disciplinary action for violations of employee
conduct policy and poor performance of essential tasks. Complete
documentation of disciplinary situations for approval by the
General Manager.
- Maintain an effective training program to ensure that all new
employees are properly equipped to execute their jobs. Personally
follow up with new employees to ensure they are receiving the
proper training.
- Prepare work schedules to efficiently handle expected business
levels forecasted by the Front Office Manager.
- Record and coordinate requests for vacation and time off.
- Inspect at least the required number of rooms per day as
assigned by your manager to ensure that proper standards are being
maintained. Conduct individual and group training sessions and
regular department meetings to correct deficiencies.
- Personally inspect all public areas at least twice daily
(morning and afternoon) to ensure they are clean. Promote an
attitude in all Housekeeping employees that they are pro-actively
responsible for correcting any cleanliness problem they find.
- Handle all purchasing for the Housekeeping Department, using
proper purchase order procedures. Check all shipments to be sure
they are complete. Ensure that invoices are approved and returned
to the General Manager promptly.
- Competitively bid all recurring purchases regularly, ensuring
the lowest available pricing.
- Maintain sufficient levels of supplies necessary to effectively
operate the Housekeeping Department.
- Inventory all supplies and linen at the end of each month.
Complete inventory and shrinkage report for General Manager by the
5th of the month.
- Responsible for ensuring proper storage, usage, and disposal of
all chemical agents utilized by Housekeeping.
- Ensure that all OSHA and HAZCOM procedures are followed.
- Maintain effective key control, including issuing of keys to
room attendants and handling of guest room keys left behind. Ensure
this is covered in initial and on-going training.
- Maintain labor and other expenses to budgeted amounts.
- Ensure proper clock-in procedures are followed. Monitor hours
worked to prevent overtime.
- Ensure that all employees report for work in full uniform
including name tag.
- Coordinate special project work, such as mattress turning, deep
cleaning, carpet cleaning, upholstery cleaning, etc., to ensure
high standards of cleanliness and comfort to the guest.
- Maintain lost and found. Enforce the policy that all found
items are to be locked up and recorded. After 90 days, items turned
in are to be given to the finder. Handle guest inquiries and
process items to be returned to the guest COD promptly. Ensure that
lost and found storage is effectively secured.
- Record all incidences of tardiness and absenteeism to the
General Manager on the proper form.
- Aggressively promote the Inn's policies on safety and security
to all employees. A portion of each departmental meeting is to be
dedicated to a topic in safety and security.
- Ensure that Housekeeping coordinates with the Front Desk
regularly throughout the morning to inform them of available, clean
rooms. Also, a representative of Housekeeping is to work with the
Front Desk in the afternoon to ensure that the Housekeeping Report
results are compared to the room rack.
- Conduct employee evaluations on or before their due date
utilizing the appropriate form. Conduct the evaluation meeting with
the employee, reviewing the results and setting action steps for
any areas that need improvement.
- Maintain assigned equipment, including but not limited to,
vacuums, laundry equipment, carpet shampooers, etc.
- Clean rooms when business conditions require.
- Work closely with maintenance to ensure that problems found in
the rooms are reported promptly and follow up to make sure they are
corrected.
- Handle guest complaints and requests efficiently to ensure high
guest satisfaction.Fundamental Requirements
High school diploma, Minimum of 2 years previous housekeeping
experience. To be successful, you will need basic English
communication skills. This job requires standing and walking 100%
of the time, regularly bending, pushing, pulling, carrying, and the
ability to perform repetitive motions for the entire shift. This
job requires you to be able to push, pull, or lift a minimum of
50lbs. We administer pre-employment background checks.
We Make A Meaningful Difference In The
Lives Of Our Team Members, Who In Turn
Deliver Memorable Customer Experiences And
Produce Exceptional Results For Our Owners
EOE
Keywords: Hilton Garden Inn, Baton Rouge , Executive Housekeeper, Hospitality & Tourism , Baton Rouge, Louisiana
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