Auto Parts Specialist - Delivery Driver, Counter Sales, Outside Sales
Company: Replacement Parts, Inc
Location: Baton Rouge
Posted on: November 11, 2018
*Non-CDL position Today,--Replacement Parts, Inc./ Crow Burlingame--is made up of a corporate staff and several different companies that employ over 1,300 employees, in seven (7) states, working at approximately 180 locations, all operating in the aftermarket automotive parts, paint and heavy duty parts business. In 2019, our company will celebrate 100 years as a privately held business with most of our employees spending the majority of their working lives as part of the--" Bumper to Bumper"--family. The--Delivery Driver--will primarily determine the priority of deliveries, receive and review delivery orders for completeness and maintain a clean driving record while adhering to company policy. The majority of deliveries will primarily focus on automotive replacement parts and may include the delivery of heavy-duty parts, auto and industrial paint, and body shop supplies and equipment. Essential duties and responsibilities include the following: Provide exceptional customer service. This includes but not limited to: assessing customer needs, meeting quality standards for services and evaluating customer satisfaction.Abide by rules of the road and laws for safely operating a vehicle.Determine the priority of deliveries including the most timely and efficient route, when not directed by a Manager or Counterperson.Receive and process orders and other documents by reviewing for completeness and clarity before delivery.Maintain a clean and well running delivery vehicle by performing routine maintenance and inspections.Ability to safely drive a vehicle in different weather and traffic conditions.Maintain a clear driving record.Check in freight, stock and retrieve parts.Handle cash and credit transaction.Help answer telephone and wait on customers.Work store inventory/assist in other location's inventory, if assigned.Maintain a clean facility inside and outside. This includes but not limited to: sweep, mop, pick up trash, straighten and dust shelves, rearrange stock, etc.All other job duties as assigned. The--Counterperson--provides over-the-counter direct sales to customers, takes orders in-person and by phone, and supports the overall success of store operations through promotion of sales programs and other customer and team-related activities. Sales activities focus on aftermarket automotive replacement parts, and may include the sale of heavy-duty parts, auto and industrial paint, and body shop supplies and equipment. Essential Duties and Responsibilities--include the following. Other duties may be assigned. Attend work every day, on time, as scheduled, unless management authorizes time-off.Demonstrate courteous, respectful, and kind conduct toward every employee and customer.Cooperate and coordinate well with coworkers and as a team member.Perform job duties in compliance with legal, regulatory, and Company safety guidelines, practices and policies.Maintain neat, clean, and professional appearance.Provide exceptional customer service including assisting in determining parts needed, offering options to solve customer problems, and diffusing situations involving an upset or dissatisfied customer.Research part's availability through computer and catalogs for stock numbers, inventory status, and pricing.Locate and pull parts for orders, check in, put up, straighten, dust, and rearrange stock as needed.Handle cash and credit transactions; properly invoice/credit customer accounts.Prioritize the order of delivery items and assign deliveries to drivers, if applicable.Correctly handle new and defective core returns from customers, insure proper customer credit and complete necessary paperwork.Open and/or close store if given key holder responsibility.Work home store inventory/assist in other location's inventory, if assigned.Clean (pick-up trash, sweep, mop, etc.) and maintain inside and outside of building area.Perform any other tasks as assigned Minimum Education: High school diploma or equivalent Other minimum requirements:Current and valid Driver's License and clear driving record. ---Class E--- or equivalent license required for all Missouri locationsAutomotive parts and/or customer service experience Preferred Qualifications: Previous parts and/or customer service experienceWorking knowledge of computers Physical Requirements**: Ability to sit for long periods of time.--Frequently--Ability to enter and exit delivery vehicle.--Constantly--Ability to stand and/or walk for long periods of time between breaks.--Constantly--Ability to reach outwardly.--Frequently--Ability to reach above shoulder.--Frequently--Ability to lift/push or pull up to 25 lbs.--Constantly--Ability to lift/push or pull up to 60 lbs.--Frequently--Ability to climb stairs or ladders.--Constantly--Ability to bend, squat or kneel.--Constantly **Occasionally--Occupation requires this activity up to 33% of the time (0 --- 2.5 hrs. /day)--Frequently--Occupation requires this activity from 33% - 66% of the time (2.5 --- 5/5+ hrs./day)--Constantly--Occupation requires this activity more than 66% of the time (5.5+ hrs./day) Work Environment: Exposure to shop and store elements such as noise, dust, fumes and odorsWork outdoors, exposed to all weather conditions This job description is subject to revisions at the discretion of the company without prior notification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employment at Replacement Parts, Inc. is subject to post offer, pre-employment drug testing.-- Equal Opportunity Employer.---- Replacement Parts, Inc. is a drug-free workplace.-- *This is a Safety Sensitive position due to the use of heavy equipment, moving conveyors and hazardous material. NOLA.com.Category: Sales, Keywords: Automotive Parts Person
Keywords: Replacement Parts, Inc, Baton Rouge , Auto Parts Specialist - Delivery Driver, Counter Sales, Outside Sales, Hospitality & Tourism , Baton Rouge, Louisiana
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