BatonRougeRecruiter Since 2001
the smart solution for Baton Rouge jobs

Campus Computer Technician - IDEA New Orleans (21-22)

Company: IDEA Public Schools
Location: Baton Rouge
Posted on: April 8, 2021

Job Description:

Description Position at IDEA Public Schools About IDEA Public Schools : At IDEA Public Schools, we believe in college for ALL and we are committed to ensuring that all our students graduate from college. IDEA Public Schools has grown from a small school to the fastest-growing network of tuition-free Pre-K-12 public charter schools in the United States sending 100% of our students to college. 50% of our students graduate from college in 6 years - that's 8 times the national rate for students in our communities! IDEA was founded in 2000 as a single school with 150 students in the Rio Grande Valley. When interest exceeded building capacity, to meet the demands, IDEA's co-founders committed to serving more students in the Rio Grande Valley of Texas and beyond. We now serve over 65,000 students across Texas and Louisiana. Be on the lookout for IDEA schools opening near you-with continued growth in our current regions an d new launches in Tampa Bay , FL (2021) , and Jacksonville, FL (2022) ! When you choose to work at IDEA, you are part of our IDEA Team and Family. You will work alongside team members who set and reach ambitious goals every day, are excited to continue to grow with IDEA, and work relentlessly to make college for all a reality. To learn more about IDEA, check out this video . About Baton Rouge Baton Rouge is ranked in the top 100 on the U.S. News and World Report Best Places to Live Rankings. It is also home to IDEA Innovation and IDEA Bridge, the first IDEA Public School regions outside of the state of Texas. We are honored to pledge our passion and focus to the students of Baton Rouge and provide an educational experience that will end with college acceptance and matriculation. While Baton Rouge is well known for its delicious cuisine and entertainment, it is also a nucleus for an abundant culture and history. We are ecstatic to enlist a cohort of strong individuals that will help support our students' dreams to get to and through college. About New Orleans IDEA New Orleans opened their doors in the fall of 2019 with the launch of IDEA Oscar Dunn. Home to world-class restaurants, and beautiful architecture - IDEA is ecstatic to enlist a cohort of strong individuals that will help support our students' dreams to get to and through college. In 2017, only 1 in 6 students in the state of Louisiana graduated college ready. Changing this statistic is part of the promise IDEA makes to current and incoming students. IDEA Southern Louisiana is part of the solution for sharing the endless possibilities in grade school, college, and beyond. Role Mission: Campus Technician will facilitate Technology Operations requests and initiatives at their assigned locations. They act as technology liaison from the Technology Operations department to the campus staff by providing technical support and expertise on site. The focus is to concentrate on the support and maintenance of the technology equipment, assist with campus issues and work on district technology projects and campus initiatives including trainings, registration, lab setups, inventory and staff computer deployment. Campus Technicians offer expertise, solutions, and technology advice to campus partners and work hand in hand with Assistant Principals of Operations to support instruction throughhighly-functionalcampus technology. Accountabilities: 95% ofHelpDesktickets are completed within 48 hours, with 40% completeremotely

  • Work with and report to APO on campus technology requests.
  • Communicate with all clients within 24 hours aboutrepairs
  • Partner up with Helpdesk manager on reporting to identify and track goals and trends.
  • Complete standard tickets on time and follow up with customers.
  • Encourage a Helpdesk creation culture on campus while maintaining great customer service and support.
    • Offer technology quotes and solutions for assignedcampuses 2.90% customer satisfaction on Zendesk tickets (surveys)
      • Ensure every ticket completed is bookended with communication withcustomer
      • Educate end users after a job is complete to further knowledge and bestpractices
      • Check back with customer to ensure reliability afterservice 3.100% of schools are safe and operational one week beforeFDOS
        • Outline and schedule major tasks and milestones to track progress at eachsite
        • Coordinate with campus and central office stakeholders to ensure all dependencies are managed to properexecution
        • Escalate major and minor risks to relevantactors 4. Proficient rating on Information Security & Data Privacy Rubric by January 1st and through the LDOS
          • Lead Information Security and Privacy practices at the campuses
          • Build a strong security culture at each campus through risk management, education, anddeterrence
          • Practice and share best practice around proper use oftechnology
          • Initiate incidence reporting with campus leadership and HQ personnel to manage all securitybreaches 5. 100% of Campus Operating Projects completed on time based on CampusPlaybook
            • Work with HQ and APOs to develop and communicate plans and statuses on monthly HQ projects including Inventory, cleanups, setups, maintenance, computer pickup andBOY
            • Manage time between tasks and projects and collaborate with APOs, Key Stake Holders and Regional Lead Tech. 6. Live Values of IDEA
              • Believes and is committed to our mission: that all studentsare capable of gettingto and throughcollege
              • Is driven by outcomes and results, and wants to be held accountable forthem
                • Has a propensity for action, willing to make mistakes by doing in order to learn andimprovequickly
                • Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity andchange
                • Seeks and responds well to feedback, which is shared often and freely across all levels of theorganization
                • Works through silos and forges strong cross-departmental relationshipsin order toachieveoutcomes
                • Embodies IDEA's corevalues Staffing Level: IDEA Public Schools has one IT technician for every 2-3 campuses, calculated by adding one technician by region for every 1200 additional devices (computers and tablets). Competencies:
                  • Mission Focus - focuses on IDEA's core purpose of getting all students intocollege
                  • Record of Results - holds high expectations for self and others to achieve and surpass intendedgoals
                    • Problem Solving - able to synthesize, analyze, and prioritize data and opportunities to develop strategies for achieving quantifiablegoals
                    • Communication - effectively conveys information using a variety of channels andtechniques
                    • Continuous Improvement - proactively identifies opportunities to improve and consistently reflects on past actions to guide futuredecisions Qualifications:
                      • Education: Bachelor's degree in computer science or information systems
                        • Experience: Two years of technical support experience Licenses or Certifications: None Knowledge and Skills:
                          • Knowledge of computer hardware and software applications
                          • Ability to analyze and resolve computer hardware and softwareproblems
                          • Knowledge of technologies available for use in instructional setting
                            • Ability to repair computer and technologyequipment
                            • Strong organizational, communication, and interpersonal skills Compensation: Salaries for people entering this role typically start between $17.44 - $20.06, commensurate with relevant qualifications and experience. *caIDEA Public Schools does not discriminate on the basis of race, color, national origin, age, sex or disability, in admission or access to, or treatment of employment in its programs and activities. Any person having inquiries concerning the organization's compliance with the regulations implementing Title VI of Civil Rights Act of 1964 (Title VI), Section 504 of the Rehabilitation Act of 1973 (Section 504), or Title II of the Americans with Disabilities Act of 1990 (ADA), may contact IDEA Human Resources at (956) 377-8000.

Keywords: IDEA Public Schools, Baton Rouge , Campus Computer Technician - IDEA New Orleans (21-22), IT / Software / Systems , Baton Rouge, Louisiana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Java Developer - Entry Level
Description: At Revature, we hire emerging technology talent to innovate the future of tomorrow. In the next 4 weeks, we will hire over 300 new Entry Level Java Developers.--One day someone is going to ask you where (more...)
Company: Revature
Location: Lafayette
Posted on: 04/14/2021

Telecommunications Technician
Description: It's your turn to take the lead and deliver the future before anyone else. You'll introduce our customers to AT T's award-winning TV service and state of the art technology while creating a best in class (more...)
Company: AT&T
Location: Labadieville
Posted on: 04/14/2021

Remote BI Developer Data Analyst
Description: An information technology management services company is searching for a person to fill their position for a Remote BI Developer
Company: VirtualVocations
Location: Baton Rouge
Posted on: 04/14/2021


Remote Senior iOS Developer
Description: A digital media company is searching for a person to fill their position for a Remote Senior iOS Developer.
Company: VirtualVocations
Location: Baton Rouge
Posted on: 04/13/2021

Technician - Fiber Installer
Description: LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL br br A job with AT T as an Outside Plant Technician can provide you with exactly that br br Take advantage of our paid training and wide range (more...)
Company: AT&T
Location: Baton Rouge
Posted on: 04/13/2021

Camping Technical Specialist
Description: DescriptionOnour team, everyone plays a critical role providing genuine, helpful andfriendly service to help our athletes perform at their best and enjoy theirsport. We're committed to creating an inclusive (more...)
Company: Dick's Sporting Goods
Location: Lafayette
Posted on: 04/14/2021

Telecommunications Technician
Description: It's your turn to take the lead and deliver the future before anyone else. You'll introduce our customers to AT T's award-winning TV service and state of the art technology while creating a best in class (more...)
Company: AT&T
Location: Baton Rouge
Posted on: 04/14/2021

Node JS Backend Developer
Description: Node JS Backend Developer MUST BE WILLING TO WORK EASTERN TIME ZONE HOURS My client is looking for a Full-Stack Node JS Backend Developer who can help with the 5G rollout of a telecommunications
Company: Collabera Inc.
Location: Lettsworth
Posted on: 04/13/2021

Cable Technician
Description: It's your turn to take the lead and deliver the future before anyone else. You'll introduce our customers to AT T's award-winning TV service and state of the art technology while creating a best in class (more...)
Company: AT&T
Location: Slidell
Posted on: 04/14/2021

Full Stack .Net Developer
Description: Job DescriptionRole Title: .NET DeveloperA minimum of four 4 years experience developing or maintaining large management information applications.Required Skills: .NET, C , Visual Studio .NET, TFS, (more...)
Company: AgreeYa Solutions
Location: Baker
Posted on: 04/14/2021

Log In or Create An Account

Get the latest Louisiana jobs by following @recnetLA on Twitter!

Baton Rouge RSS job feeds