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Remote Tier 1 Technical Support Lead

Company: VirtualVocations
Location: Baton Rouge
Posted on: May 6, 2021

Job Description:

A mental health company is in need of a Remote Tier 1 Technical Support Lead. Individual must be able to fulfill the following responsibilities: Own and build Cerebral's Tier 1 technical support team Lead communications with operations and internal clients during technical incidences Liaise with third party technology service vendor as needed Skills and Requirements Include: Curious, love to learn and to dig into new technologies, and can pick them up quickly Experience maintaining Google Suite, Slack, and other applications Clear vision about how to build a world class Tier I support team Team-oriented and collaborative, capacity to mentor junior team members Knowledge of technology related HIPAA regulations Proven Customer Service skills including the ability to focus on building customer relationships

Keywords: VirtualVocations, Baton Rouge , Remote Tier 1 Technical Support Lead, IT / Software / Systems , Baton Rouge, Louisiana

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