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Telecommunications Consultant

Company: MassMutual
Location: Baton Rouge
Posted on: June 22, 2022

Job Description:

**Responsibilities**+ Coordinate with clients, development area management and staff, and vendors+ Design and implementcomplex voice and data telecommunication projects which typically span multiple business functions+ Consult with client and development area management and staff in the design and implementation of new or modified telecommunications networks.+ Develop systems specifications, technical implementation plans and coordinates complex installation projects with clients, development staff, network engineering and vendors.+ Track projects and reports status to appropriate management.+ Perform quality acceptance testing.+ Coordinate or provide training to clients during implementation.+ Participate in the evaluation of vendor proposals, conducts network studies and traffic analyses, develops network architectures, prepares forecasts of network traffic and capacity, and recommends modifications to the network configurations which reduce costs or improve service.+ Participate with vendors and common carriers and network engineering in the identification and resolution of complex network problems.+ May act as Project Leader.+ May be involved in providing assistance and training to lower level Network Analysts+ Coordinates upgrade schedules with internal or external resources+ Liaison with other technical teams within the organization.+ Monitor global networking systems, manage trouble tickets and communicate with internal clients+ Engage vendors and resolve any discrepancies noted to minimize business impact.+ Perform root cause analysis on outages**Basic Job Qualifications**+ 5+ years supporting contact centers on a Nice InContact platform+ 5+ years supporting Nice Engage Call and Screen Recording+ 5+ years supporting Avaya Communication Manager+ 5+ years supporting Avaya Call Manager System+ 3+ years supporting Applied Voice and Speech Technology+ Thorough understanding of call routing and the ability to troubleshoot issues+ Through understanding of ServiceNow Change Control process+ Able to independently troubleshoot issues+ Authorized to work in the United States without sponsorship now or in the future**Preferred Qualifications**+ 10+ years supporting Enterprise Communications Infrastructure+ 10+ years supporting Enterprise Contact Centers+ Basic understanding of Interactive Voice Response technology+ Understanding of Zoom Cloud Hosted Voice Services+ Experience with Genesys Cloud Hosted Contact Center technologyTarget job Salary: $86,500.00 - $150,500.00 USD Annual_MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.__If you need an accommodation to complete the application process, please contact us (talentacquisition@massmutual.com) and share the specifics of the assistance you need._

Keywords: MassMutual, Baton Rouge , Telecommunications Consultant, IT / Software / Systems , Baton Rouge, Louisiana

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