Professional Services Sr Professional (Non-Technical) I
Location: Baton Rouge
Posted on: August 5, 2022
Product Consultant provides analysis, consultation, and training
for new client implementations to Fiserv s ACH Outsourcing utility.
Product Consultant attends client implementation kick-off meetings,
gathers the nec-essary information and data needed to complete the
implementation requirements and client sign-off. Internally, the
Product Consultant is responsible for ensuring that the
implementation requirements are effectively transi-tioned to the
Outsourcing Support team. RESPONSIBILITIES:
*1. Under general supervision, analyze and determine client
conversion requirements for Fiserv s
ACH Outsourcing Utility. *2. Provide consultation to the client
before, during and after conversion, including the development
of new procedures the conversion may need. *3. Interpret client s
existing systems and workflows, through and including the balancing
conversion data. *4. Provide training to the client before, during
and after conversion, including the correct use of the
system and on-line terminal assistance, as well as daily
application balancing procedures. *5. Provide assistance to client
before, during client user acceptance testing (UAT). *6.
Communicate progress and any potential problems to Fiserv
management for awareness and/or
resolution. *7. Provide application support as required. *8.
Identify opportunities for process improvement. 9. Present product
demos as needed. 10. Completes other duties as assigned. *
The above statements are intended only to describe the general
nature of the job and should not be con-strued as an all-inclusive
list of position responsibilities. QUALIFICATIONS:
Education: Bachelor s Degree in Business Administration, Computer
Science or equivalent education in a relat-ed discipline is
required. Related work experience can be substituted for
educational requirement. Job Related Experience:
Typically requires five or more years experience in the financial
services industry and delivering software
development and integration projects to clients. Functional Area
Exposure to ACH Operations and the PEP+ product is a MUST.
Strong working knowledge of ACH processing, with detail
understanding of NACHA rules and regulations.
Solid understanding of various Software Development Life Cycles
(SDLC) and all aspects of applica-tion phases from design through
deployment. Including but not limited to Models: Agile, Iterative
and Incremental, Waterfall.
Must demonstrate experience working with third party systems.
Familiar with relevant business issues as they impact overall
Excellent communication and reading comprehension skills.
Able to integrate product knowledge with technical knowledge.
Ability to assist in functional testing and support of products
already in production.
Able to learn new applications and new platforms as needed.
The individual must possess the following competencies:
o Action Oriented
o Dealing with Ambiguity
o Integrity and trust
o Peer relationships
o Personal Learning WORKING CONDITIONS:
General office environment.
Stressful situations may occur occasionally.
No specific physical requirement.
Occasional travel is required.
Keywords: Fiserv, Baton Rouge , Professional Services Sr Professional (Non-Technical) I, IT / Software / Systems , Baton Rouge, Louisiana
Didn't find what you're looking for? Search again!