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Senior Systems Administrator (L3) - Baton Rouge

Company: TurnKey Solutions, LLC
Location: Baton Rouge
Posted on: August 6, 2022

Job Description:

Skilled at solving difficult IT Problems that nobody else can figure out?Good Communicator and Great with People?Enjoy mentoring and learning from others?Want to be part of a professional team in an established, high-growth company? We are one of the area's top Managed Technology Services Firms and we are looking for our next Level 3 Senior Technician. We are seeking a motivated person with awesome people skills, strong communication abilities and, most importantly, well developed technical skill to join our team. You will work from our comfortable offices located in Baton Rouge supporting our client's servers, firewalls, networks, cloud environments and other systems as well as working on more complex or emergency service tickets and projects assigned by the Service Coordinator. A typical week will also include onsite service at our client's offices and facilities located throughout the greater Baton Rouge area, with occasional onsite service in the New Orleans area. This position requires the candidate to identify user problems promptly, develop solutions and always maintain our high level of customer satisfaction. Primary Responsibilities Level 3 TechnicianHighest tier of support relating to technical issues involving Microsoft's core business applications and for cloud-based applications and technologies such as Microsoft 365.Highest tier of support for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, as well as virtual environments built on Citrix, Microsoft, and VMware.Highest tier of support for hosted VoIP solutions.Technical services and support at the network level: WAN, LAN and WLAN connectivity, routers, firewalls, and securityRemote access solution implementation and support: VPN, Remote Desktop, and CitrixSystem documentation and consulting services to include system reviews and recommendations.Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.Work service tickets escalated from Level 1 and Level 2 technicians.About Turn Key Solutions:Turn Key Solutions is a managed service IT firm that provides 5-star support, private cloud hosting, VoIP services, cybersecurity and compliance services to companies across the US. We have been in business since 1999 with offices in the Baton Rouge and New Orleans areas.As part of our Full-Time staff you'll enjoy:Great payBenefitsPaid Time OffCompany Provided TrainingGrowth Opportunities with a proven industry leaderQualifications, Skills and Experience Required:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Maintain or acquire Professional IT Certifications as determined by the Professional Development Plan.All Level 3 Technicians are expected to achieve a Watchguard Certification within the first 6 months of employment. Examples of additional certifications that may be required include Microsoft, Citrix, Cisco, VMware, CompTIAAbility to pass test demonstrating strong written and verbal communications skills.5 - 10 years IT support experience with proven experience working on networking, servers and applications in an enterprise environment.Ability to pass vocabulary and operational proficiency tests on current PC hardware, software, and networking.Ability to work as scheduled sitting, standing, stooping, lift and carry 35 lbs., use a keyboard, and speak on the phone.Ability to travel to client site using your private vehicle.Preferred Qualifications & Abilities (i.e. not all are required, but the more you have the better):Interpersonal skills: Such as telephony skills, communication skills, active listening and customer-careDiagnosis skills of technical issuesAbility to multi-task and adapt to changes quickly.Service awareness of all organization's key IT services for which support is being provided.Understanding of support tools, techniques, and how technology is used to provide IT services.Ability to analyze practical business impact of IT and related systems.Self-motivated with the ability to work in a fast-moving environment.2 years of coursework in computer related discipline.2 years of experience with a managed services provider or IT consulting company.Current/Active certification related to networking or servers.Experience with Mac or Linux based systems.Experience with network cable installation and termination.How to Apply:Please type "I like the color blue" when asked for your strongest skill as you fill out the online application, o r we won't be able to review your application. Also, we typically get over 100 applicants for our postings. We suggest a GREAT personalized cover letter that isn't a copy and paste from the other jobs you've recently viewed. A professional resume is always preferred over a link to a profile on some other website, applications without a resume will not be considered. This is a very special opportunity. Give it your best!We look forward to hearing from you!

Keywords: TurnKey Solutions, LLC, Baton Rouge , Senior Systems Administrator (L3) - Baton Rouge, IT / Software / Systems , Baton Rouge, Louisiana

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