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Software Engineer II, SalesForce CRM Analytics

Company: Travelers Insurance
Location: Baton Rouge
Posted on: May 28, 2023

Job Description:

Who Are We?
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$110,500.00 - $182,300.00
Target Openings
What Is the Opportunity?
Travelers is seeking a Software Engineer II to join our organization as we grow and transform our Technology landscape. Individual will complete advanced end to end engineering tasks for specific system assignments including designing, developing, analyzing, configuring, testing, debugging, troubleshooting, documenting, health monitoring/alerting, and implementing based on user or system specifications, consulting with users to determine hardware, software or system functional specifications, managing interaction between the systems and other technical support areas and defining technical requirements and coordinating team resources to solve problems.
The Work Arrangement for this position is based on Location.
What Will You Do?

  • Define and design integration architecture to increase leverage of CRMA out of box connectors and functions.

  • Responsible for E2E tasks of defining, designing,building, testing, and implementing data visualization solutions by consuming commonly defined data flows, datasets, and recipes.

  • Assist with CRM Analytics data mapping. Drive commonality and reuse of data across LOBs.

  • Define and design security architecture while considering personas and nature of CRM Analytics dashboards and visualization.

  • Translate business requirements into well architected solutions that best leverage the Salesforce CRMA platform.

  • Document and gain approval on High Level Data, Integration Architecture Solution designs for CRMA.

  • Perform complex analysis, advanced level design, configuration and develop functions for impactful and high-visibility tasks.

  • Take the lead on directing and implementing solutions to moderately complex, loosely scoped problems that are aligned with team goals.

  • Deliver efforts both independently and by pairing with other team members.

  • Lead investigation and resolution efforts for critical, high impact problems, defects, and incidents.

  • Act as a technology advocate, independently seeking opportunities where technology can be utilized to improve the business.

  • Provide technical guidance and mentorship to other engineers while fostering a team environment.

  • Apply knowledge of current industry trends and techniques to formulate solutions within the context of assigned efforts.

  • Seek opportunities to expand technical knowledge and capabilities.

  • Translate business requirements into well architected solutions that best leverage the Salesforce CRMA platform.

  • Be a liaison between the product analysts and development teams to ensure the technical solution resolves the business needs

  • Perform other duties as assigned. ---

    What Will Our Ideal Candidate Have?

    • 2+ years of CRM Analytics experience defining, designing, and implementing business solutions including creating of datasets, data flows, recipes, and visualizations.

    • 5+ years' experience working with large data sets and Business Intelligence Data Analytics and Visualization tools like Tableau, Cognos, Power BI, CRMA

    • Salesforce certification: CRM Analytics

      What is a Must Have?

      • Bachelor's degree in Computer Science or a related field, or its equivalent in work experience.

      • Three years of programming/development experience.

      • Must have a strong understanding of CRMA platform architecture, security predicates, dependency management and design fundamentals.

      • Must have a strong understanding of enterprise data architecture and CRM data modeling.

      • Salesforce Lightening application building experience including Lightning web components

        What Is in It for You?

        • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.

        • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

        • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

        • Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you're eligible for five free counseling sessions with a licensed therapist.

        • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

          Employment Practices
          Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
          If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( so we may assist you.
          Travelers reserves the right to fill this position at a level above or below the level included in this posting.
          To learn more about our comprehensive benefit programs please visit .

Keywords: Travelers Insurance, Baton Rouge , Software Engineer II, SalesForce CRM Analytics, IT / Software / Systems , Baton Rouge, Louisiana

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