Systems Administrator II

Company: Turn Key Solutions LLC
Location: Baton Rouge
Posted on: September 16, 2023

Job Description:

About Us:

Turn Key Solutions is growing our team of top-tier technology professionals by adding a new Systems Engineer II. We have been helping our clients empower their businesses for over 20 years with our expertise in IT Infrastructure, Cybersecurity, Voice-over-IP, Cloud Services, and Business Application support. Our first focus is always on providing a phenomenal client experience because we know we are here to serve and help people!

About the role:

This position will be working primarily in our Help Desk and Support Services team to maintain and administer IT Infrastructure, VoIP, Cloud, Cybersecurity services and Business Applications for our clients. Members of the support services team must excel at communicating with technical and non-technical end users and business owners, technical documentation and problem solving. The person in this position will frequently represent Turn Key Solutions on the phone and face to face with our clients so will be expected to always maintain the highest level of professionalism. The support services team handles requests from clients to diagnose errors or functionality issues, implement simple moves/adds/changes, and help end users understand how to best use their technology. We pride ourselves on very fast response times on all end user-initiated service requests, a commitment by each team member to helping us always improve on this service is how we continue to excel in this area.

Growth opportunity exists for high performing individuals who demonstrate a commitment to our core values and continued learning and professional development. We help you grow by providing opportunities for paid technical training (on average about 40 hours per year), reimbursement for pre-approved certification tests that you pass, and monthly bonuses for various certifications and achievements.

Duties and Responsibilities:
Provide excellent customer service by being responsive, patient, professional, courteous, and communicating clearly.
Complete assigned service and project tickets on time and within allotted budget.
Document time and work notes accurately and promptly.
Under the direction of the help desk manager, you will work assigned service tickets to provide a wide range of support to our clients' end users. This may include resolving application errors, diagnosing network or Internet related problems, adding/removing user accounts, educating end users with "how to" instruction for tasks that they need help with.
Work with vendors for technical support issues on behalf of our clients.
Receive and work service ticket escalations from other helpdesk team members.
Provide advanced consulting support for client IT contacts to help them best utilize technology we've implemented for them.
Make use of "back end" monitoring systems to gather data for troubleshooting and reporting.
Assist the Project Services teams (or other teams) with overflow tasks as needed.
Identify any potential Cybersecurity vulnerabilities, bring them to management and participate in resolution/mitigation as required.
Create, update, and improve upon systems, configuration, and process documentation.
Participate in the on-call rotation for after-hours service issues.

Requirements for this position:
Dependability and punctuality
Strong customer service and communication skills
Ability to adhere to service budgets, checklist and SOPs for efficiency and consistency.
Willingness to collaborate and contribute to the team.
Experience and Education - this is not an entry level position, 3-5 years of experience in a similar role is expected. Certain certificates, degrees, or courses of study can be considered along with professional experience.
Reliable transportation - this position will involve work at our offices as well as some client locations (generally within 30 miles). We reimburse mileage expenses according to IRS rates.

Technical Skills and Experience:
Windows Server (2016+) installation and administration.
Active Directory and related services (DNS, DHCP, Group Policy) configuration, administration and troubleshooting.
Common business applications such as Microsoft Office Suite, Quickbooks, Sage.
Network printer setup and troubleshooting.
Virtualization technologies (HyperV and/or VMware) installation, configuration, troubleshooting.
Network Firewall configuration and management (Watchguard, Sonicwall, Cisco, Fortinet, etc)
Working knowledge of fundamental networking concepts such as IPv4 addressing, VLANs, Routing, Wireless, VPN.
Working knowledge of server and desktop hardware - installing/upgrading components such as RAM, NICs, Fans, CPUs, HBAs.
Microsoft 365 / Exchange based email.
Microsoft SQL Server
Non-windows based platforms - MacOS, ChromeOS, Linux

Benefits
Health, Dental, Vision and Life Insurance (some plans paid 100% by us)
Monthly bonuses for various certifications and achievements
Paid technical training
401(k) retirement savings with company match
Paid Time Off (Vacation, Volunteer, Sick, 6 Permanent Holidays and 2 floating Holidays - 20-30 days of PTO total!)
Monthly stipend for Mobile Phone usage
Plenty of coffee and snacks (in the office)
Company laptop & technology
There's a lot more, our HR team can tell you about it if you are selected for an interview!

This is an hourly position, paid bi-weekly. The schedule is 8am - 5pm and "home base" is our office in Baton Rouge.
Starting Pay for this position begins at $50,000/year with additional consideration given depending on experience.

Keywords: Turn Key Solutions LLC, Baton Rouge , Systems Administrator II, IT / Software / Systems , Baton Rouge, Louisiana