Database Administrator II

Company: Baton Rouge General
Location: Baton Rouge
Posted on: September 16, 2023

Job Description:

Description

JOB PURPOSE OR MISSION:Responsible for supporting the databases and ensuring their optimum performance, availability, and security. Responsible for implementation and release of database changes as submitted by the vendor or development team. Responsible for problem escalation to vendors and third parties as appropriate. Responsible for improvement and maintenance of the databases to include rollout and upgrades. Responsible for providing trend analysis to the service management team to enable them to make informed decisions regarding resource management.

PERFORMANCE CRITERIA

CRITERIA A: Everyday Excellence Values - Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.

PERFORMANCE STANDARDS:

---Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.

---Takes initiative in living our Everyday Excellence values and vital signs.

---Takes initiative in identifying customer needs before the customer asks.

---Participates in teamwork willingly and with enthusiasm.

CRITERIA B: Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines and the GHS Corporate Compliance Guidelines.

PERFORMANCE STANDARDS

---Practices diligence in fulfilling the regulatory and legal requirements of the position and department.

---Maintains accurate and reliable patient/organizational records.

---Maintains professional relationships with appropriate officials; communicates honesty and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.

CRITERIA C: Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives.

PERFORMANCE STANDARDS

---Uses accepted procedures, policies, and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high.

---Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.

---Upholds the ethical standards of the organization.

CRITERIA D: Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance.

PERFORMANCE STANDARDS

---Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.

---Initiates or redesigns to continuously improve work processes.

---Contributes ideas and suggestions to improve approaches to work processes.

---Willingly participates in organization and/or department quality initiatives.

CRITERIA E: Cost Management - Employee demonstrates effective cost management practices.

PERFORMANCE STANDARDS

---Effectively manages time and resources.

---Makes conscious effort to effectively utilize the resources of the organization - material, human, and financial.

---Consistently looks for and uses resource saving processes or ideas.

CRITERIA F: Employee Safety - Employee actively participates in and demonstrates effective employee safety practices.

PERFORMANCE STANDARDS

---Employee effectively communicates, demonstrates, coordinates and emphasizes employee safety.

---Employee proactively reports errors, potential errors, injuries or potential injuries.

---Employee demonstrates departmental specific employee safety standards at all times.

---Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures, and plans.

JOB FUNCTIONS

ESSENTIAL JOB FUNCTIONS include, but are not limited to:

1. Proactively monitor the database systems to ensure secure services with minimum downtime.

PERFORMANCE STANDARDS:

---Liaise effectively throughout the organization

2. Monitor and complete customer cases for such items as break/fix, requests for change, and service requests in a timely manner as dictated by customer support policies.

PERFORMANCE STANDARDS

---Monitors tickets, e-mail and voicemail for outstanding problems and responds within 24 hrs of receiving trouble ticket to ensure excellent customer service.

---Ensure infrastructure issues are appropriately communicated to the proper personnel

---Work with the IT management and customers to prioritize requests

---Understand customer business processes.

3. Remain apprised of current and future releases of software development and the associated technologies

PERFORMANCE STANDARDS:

---Researches new developments in hardware and software and keeps abreast of the latest developments and studies involving computer-related procedures and methods.

---Works collaboratively with both internal and external technical experts to ensure programs and applications meet the needs of all customers

4. Performs all other duties as assigned.

EXPERIENCE AND EDUCATION REQUIREMENTS

Bachelor's degree in Computer Science or equivalent work experience

Three years previous database administration experience

Proven database administration experience

Experience of managing multiple RDBMS on large systems

Experience of working in a team that delivers a high availability service.

Practical experience in monitoring and tuning a database to provide a high availability service.

Experience with multiple database system platforms, preferably Oracle, SQL Server, PostgreSQL, and MySQL

Experience with management and reporting in SSRS, Crystal, and SSIS

Practical experience in managing the internal and external database security

SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS

Database Vendor Certifications Preferred (Oracle or SQL Server)

DBA Certification from Respective Vendors Preferred

Good interpersonal/human relations skills.

Good oral and written communication skills.

Problem solving and critical thinking skills.

Must provide own transportation to multiple customer locations within established timeframes.

Ability to think critically to determine source of problems and determine resolution.

Excellent skills of planning, organizing, customer service, record keeping and controlling cost.

Requirements

EXPERIENCE AND EDUCATION REQUIREMENTS

Bachelor's degree in Computer Science or equivalent work experience

Three years previous database administration experience

Proven database administration experience

Experience of managing multiple RDBMS on large systems

Experience of working in a team that delivers a high availability service.

Practical experience in monitoring and tuning a database to provide a high availability service.

Experience with multiple database system platforms, preferably Oracle, SQL Server, PostgreSQL, and MySQL

Experience with management and reporting in SSRS, Crystal, and SSIS

Practical experience in managing the internal and external database security

SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS

Database Vendor Certifications Preferred (Oracle or SQL Server)

DBA Certification from Respective Vendors Preferred

Good interpersonal/human relations skills.

Good oral and written communication skills.

Problem solving and critical thinking skills.

Must provide own transportation to multiple customer locations within established timeframes.

Ability to think critically to determine source of problems and determine resolution.

Excellent skills of planning, organizing, customer service, record keeping and controlling cost.

Keywords: Baton Rouge General, Baton Rouge , Database Administrator II, IT / Software / Systems , Baton Rouge, Louisiana