System Administrator
Company: Turn Key Solutions LLC
Location: Baton Rouge
Posted on: September 22, 2023
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Job Description:
System Administrator
Turnkey Solutions is currently seeking a System Administrator to
join their team in Baton Rouge, Louisiana.
About the Company:
Turnkey Solutions is growing our team of top-tier technology
professionals by adding a new Systems Engineer I. We have been
helping our clients empower their businesses for over 20 years with
our expertise in IT Infrastructure, Cybersecurity, Voice-over-IP,
Cloud Services, and Business Application support. Our first focus
is always on providing a phenomenal client experience because we
know we are here to serve and help people!
About the Role:
This position will be working primarily in our Help Desk and
Support Services team to maintain and administer IT Infrastructure,
VoIP, Cloud, Cybersecurity services and Business Applications for
our clients. Members of the support services team must excel at
communicating with technical and non-technical end users and
business owners, technical documentation and problem solving. The
person in this position will frequently represent Turn Key
Solutions on the phone and face to face with our clients so will be
expected to always maintain the highest level of professionalism.
The support services team handles requests from clients to diagnose
errors or functionality issues, implement simple
moves/adds/changes, and help end users understand how to best use
their technology. We pride ourselves on very fast response times on
all end user-initiated service requests, a commitment by each team
member to helping us always improve on this service is how we
continue to excel in this area.
Growth opportunity exists for high performing individuals who
demonstrate a commitment to our core values and continued learning
and professional development. We help you grow by providing
opportunities for paid technical training (on average about 40
hours per year), reimbursement for pre-approved certification tests
that you pass, and monthly bonuses for various certifications and
achievements.
This is an hourly position, paid bi-weekly. The schedule is 8am -
5pm and "home base" is our office in Baton Rouge.
Starting Pay for this position begins at $38,000/year with
additional consideration given depending on experience.
Job Responsibilities:
Provide excellent customer service by being responsive, patient,
professional, courteous, and communicating clearly.
Complete assigned service and project tickets on time and within
allotted budget.
Document time and work notes accurately and promptly.
Under the direction of the help desk manager, you will work
assigned service tickets to provide a wide range of support to our
clients' end users. This may include resolving application errors,
diagnosing network or Internet related problems, adding/removing
user accounts, educating end users with "how to" instruction for
tasks that they need help with.
Work with vendors for technical support issues on behalf of our
clients.
Receive and work service ticket escalations from other helpdesk
team members.
Provide advanced consulting support for client IT contacts to help
them best utilize technology we've implemented for them.
Make use of "back end" monitoring systems to gather data for
troubleshooting and reporting.
Assist the Project Services teams (or other teams) with overflow
tasks as needed.
Identify any potential Cybersecurity vulnerabilities, bring them to
management and participate in resolution/mitigation as
required.
Create, update, and improve upon systems, configuration, and
process documentation.
Participate in the on-call rotation for after-hours service
issues.
Qualification & Experience:
Experience and Education - 0-3 years of experience in a similar
role is expected. Certain certificates, degrees, or courses of
study can be considered along with professional experience.
Dependability and punctuality
Strong customer service and communication skills
Ability to adhere to service budgets, checklist and SOPs for
efficiency and consistency.
Willingness to collaborate and contribute to the team.
Reliable transportation - this position will involve work at our
offices as well as some client locations (generally within 30
miles). We reimburse mileage expenses according to IRS rates.
Technical Skills and Experience:
Windows Desktop OS (10+) installation and administration.
Working knowledge of desktop hardware - installing/upgrading
components such as RAM, NICs, Fans, CPUs.
Common business applications such as Microsoft Office Suite,
QuickBooks, Sage.
Microsoft 365 / Exchange based email - supporting the end
users.
Network printer setup and troubleshooting.
General awareness of these technologies and what they do
(proficiency not required):
Active Directory and related services (DNS, DHCP, Group Policy)
Virtualization technologies (HyperV and/or VMware)
Network Firewalls (Watchguard, Sonicwall, Cisco, Fortinet, etc)
Fundamental networking concepts such as IPv4 addressing, VLANs,
Routing, Wireless, VPN.
Microsoft SQL Server
Non-windows based platforms - MacOS, ChromeOS, Linux
Compensation and Benefits:
Compensation based on commensuration. ($38,000/year)
Health, Dental, Vision and Life Insurance (some plans paid 100% by
us)
Monthly bonuses for various certifications and achievements
Paid technical training
401(k) retirement savings with company match
Paid Time Off (Vacation, Volunteer, Sick, 6 Permanent Holidays and
2 floating Holidays - 20-30 days of PTO total!)
Monthly stipend for Mobile Phone usage
Plenty of coffee and snacks (in the office)
Company laptop & technology
There's a lot more, our HR team can tell you about it if you are
selected for an interview!
To Apply:
Please submit your resume via the "APPLY NOW" button.
Keywords: Turn Key Solutions LLC, Baton Rouge , System Administrator, IT / Software / Systems , Baton Rouge, Louisiana
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here to apply!
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