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Service Desk - Network Administrator, Level 2

Company: CMA Technology Solutions
Location: Baton Rouge
Posted on: April 18, 2019

Job Description:

Responsible for handling second level support and service requests. This relates to all supported technology including but not limited to workstations, servers, email, printers, routers, switches and applications. Essential Duties Responsibilities IT Support relating to technical issues involving Microsoft's core business applications and operating systems. Microsoft Exchange skills a plus. Support of backup and disaster recovery systems. Technical support for networking such as WAN and LAN connectivity, routers, firewalls and security. Remote access solution implementation and support such as VPN, Terminal Services Citrix Respond to and resolve alerts and tickets generated from the monitoring system andor customer requests in a timely fashion. Maintain accurate time and records in all service tickets as performed. Maintain system configuration information within ticketing system and ensure it is attached to relevant tickets. Communicate with customers as needed regarding ticket progress, changes or agreed outages. Escalate service requests that require engineer level support in a timely fashion to prevent breech of SLA. Work with all team members to implement and improve Company best practices. Utilize central management tools to resolve customer issues with minimal customer impact. Get new clients on-boarded and documented in our systems. Keep the MyIT Process tool up to date and fresh. Keep clients visits scheduled per the NetAdmin calendar. Responsible for up to 20 clients ensure NetAdmin is completed thoroughly and accurately. Scope Perform fast turnaround of customer requests. Perform network administrative duties on-site weekly. Communicate effectively with the customer regarding issues and potential problems. Report to management potential problems with customerrsquos computers, configurations andor environment. Experience Level B.S. Degree, Computer Science, Engineering or equivalent education or training desired 3-5 years of relevant experience as a service desk technician including phone, remote support, and hands on Excellent verbal and written communication skills Strong working knowledge of Microsoft Applications Excellent Customer Service Skills Strong working knowledge of backup and recovery technologies Advanced troubleshooting skills Detailed working experience of Active Directory, DHCP, DNS, Internet domain records, group policy management, DFSNDFSR Experience installingconfiguring routers, switches, VPNs, firewalls(Sophos, ASA, SonicWALL) Experience with Microsoft Exchange and Office 365 Experience with Microsoft Hyper-V, VMware ESXi Email migration to Office 365 from various platforms Certifications Actively working on one relevant certification track MCSE, MCSAOffice 365, MCP Security Network CCNA JNCIA Sophos, LogicMonitor, Automate

Keywords: CMA Technology Solutions, Baton Rouge , Service Desk - Network Administrator, Level 2, IT / Software / Systems , Baton Rouge, Louisiana

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