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Service Administator

Company: Bernhard MCC
Location: Baton Rouge
Posted on: September 12, 2020

Job Description:

BMCC has an immediate need for an experienced Service Administator. This position requires a motivated person who is detail oriented and able to work as a team member to ensure superior service to all our customers. Description: Responsible for knowing and understanding technician's skill set to properly dispatch technician to jobs to insure total customer satisfaction while being cost effective. Maintain a schedule that shows where technicians are and where they are going next. Open T&M work orders and set up all quoted jobs in VISTA Dispatch service calls that come in daily. Dispatch preventive maintenance work. Coordinate quoted jobs with management and technicians. Keep customers informed changes to committed schedules Maintain a working knowledge of geographical layout of service area served to make logical decisions concerning the routing of technicians. Perform accounting duties Issue purchase orders to technicians Resolve purchase order discrepancies Reconcile and distribute payroll weekly Generate and issue PM agreement invoices Support and/or assist service personnel with administrative processes Provide information to technicians (service tasking sheets, job information, etc.) Provide information to key personnel (technician whereabouts, job information contract log, etc.) Type proposals Develop a working knowledge of service products offered and have a working knowledge of what is covered under each type of maintenance agreement offered. Keep Operations supervisors informed of any problems associated with customers or technicians. Maintain and protect company image and culture, and coach others in The Bernhard MCC Way. Knowledge, Skills & Abilities: Minimum of 2 years' experience as a Service Administator in an HVAC Services Company or Mechanical Contractor Company Vista Viewpoint Software experience is helpful Reliable with excellent attendance Work well with others in difficult situations to solve customer issues and achieve positive results Possess strong time management skills and ability to work under time constraints Excellent phone skills and written communication skills Consistently demonstrate a positive attitude and strong work ethic Experience in MS office, including Word, Excel, & Outlook Bernhard is an EOE M / F / Vet/ Disabled Employer and participates in the E-Verify program. Applicants for Bernhard positions must be legally authorized to work in the United States, and verification of eligibility will be required at the time of commencement of employment. Apply now at: http://recruit.hirebridge.com/v3/Jobs/JobDetails.aspx?jid=486504&cid=6296 or visit www.bernhard.com/careers

Keywords: Bernhard MCC, Baton Rouge , Service Administator, Other , Baton Rouge, Louisiana

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