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Teller Part Time (20 hour)

Company: Hancock Whitney Bank
Location: Baton Rouge
Posted on: September 13, 2020

Job Description:

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JOB FUNCTION / SUMMARY:
A Teller at Hancock Whitney is primarily focused on creating 5-Star client interactions. These excellent service experiences are centered around accurate cash handling, speed of service, superior problem resolution, risk mitigation through fraud detection, and personalized, value-added client discussions.
ESSENTIAL DUTIES & RESPONSIBILITIES:


  • Works to build client relationships through quality, personalized client interactions based on 5-star customer service, according to company standards
  • Handles client transactional needs such as processing deposits, withdrawals, check cashing requests, credit card advances, money orders, and other forms of negotiable items
  • Educates clients on digital solutions such as mobile, online, and ATM offerings all centered around convenience
  • Refers clients to internal business partners when non-financial client needs are discovered
  • Assist with financial center morning and evening duties to include opening and closing the vault, working and locking the Night Depository, setting up the Teller station with supplies and cash, and balancing the Teller window/financial center
  • Assist in managing operational loss within a financial center to include: seeking supervisory override for transactions outside of authority, proper hold placement for loss mitigation, and superior balancing
  • Accurately utilizes equipment and remains knowledgeable of equipment functionality to perform role
  • Adheres to professionalism standards to include demeanor, dress, and station orderliness
  • May function in a mentor capacity offering guidance, instruction, and coaching to fellow Tellers enforcing policy and procedure
  • Images proof work through branch capture machine to include reviewing work and making corrections
  • Performs research for clients as issues arise
  • Other duties and special projects as assigned by Management
  • Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.


    SUPERVISORY RESPONSIBILITIES:
    None
    MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:


    • High School Diploma or general education degree (GED)
    • Minimum of 6 months of cash handling and customer service experience required
    • Previous sales and referral experience strongly preferred
    • Must complete and successfully meet assessment requirements to be considered. The assessment link will be sent to you via email upon submission of this application.


      ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:


      • Ability to travel if required to perform the essential job functions
      • Ability to work under stress and meet deadlines
      • Ability to operate related equipment to perform the essential job functions
      • Ability to lift/move/carry approximately 30 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.


        DISCLAIMER:
        This job description is only valid as of the date it was revised. Please contact the HR Compensation Department to obtain the latest version. Information contained herein should be treated as confidential to Hancock Whitney.

        NOTHING IN THIS JOB DESCRIPTION RESTRICTS MANAGEMENT'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THE JOB AT ANY TIME

        Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

Keywords: Hancock Whitney Bank, Baton Rouge , Teller Part Time (20 hour), Other , Baton Rouge, Louisiana

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