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Patient Experience Coordinator

Company: Franciscan Missionaries of Our Lady Health System
Location: Baton Rouge
Posted on: January 13, 2021

Job Description:

The Patient Experience Coordinator supports the system's patient experience strategy and initiatives for all employed medical practices and ambulatory settings. This includes support to operational leadership, providers, team members, and patients. This position is responsible for managing, gathering, reporting, and optimizing relevant data, supporting patient grievance resolution, providing quality oversight, and implementing provider, leader and team member education as it relates to patient experience.Job Duties* Responsible for maintaining, optimizing, tracking and reporting all relevant patient experience data* Responsible for provider communication education and training, including but not limited to workshop planning, registration and facilitation; trainer engagement; program growth; program sustainability and results reporting* Manages the Press Ganey account and any Press Ganey initiatives, including troubleshooting issues, survey changes/review and the launch of any new services or product features* Supports the ongoing maintenance of digital patient experience tools including but not limited to online scheduling, reporting, change requests, and functionality verification* Provides ongoing support to clinic leadership for data review, portal support, improvement planning and improvement tracking* Supports and assists in the overall build and management of an ongoing grievance patient process* Provides general support to the marketing department to ensure that patient communication is clear and appropriately presented* Supports system initiative implementation through quality control tactics such as patient shadowing and call monitoringMinimum Requirements & Education2 years' experience in patient relations, marketing, hospitality, data management, training, or related fieldBachelor's Degree in hospitality, business administration, communications, behavioral science, organizational development or other related field#CB

Keywords: Franciscan Missionaries of Our Lady Health System, Baton Rouge , Patient Experience Coordinator, Other , Baton Rouge, Louisiana

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