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Front-End Supervisor

Company: Restaurant Depot
Location: Baton Rouge
Posted on: February 23, 2021

Job Description:

Job category: Front-End Supervisor Job link: Position Title: Front End Supervisor Supervisor: Branch Manager FLSA: Non-exempt Position Summary: Supervises Cashiers, Front-End Loaders, Checkers and U-Boat Retrieval. Essential Functions:

  • Supervises, trains and evaluates cashiers, front-end loaders, checkers and U-boat retrieval.
  • Ensures friendly, efficient and professional customer service.
  • Ensures compliance with established sales and security policies and procedures.
  • Investigates and resolves customer complaints in a timely and professional manner.
  • Assists customers with product location and detailed information when needed.
  • Plan and prepare work schedules to include lunch and vacation.
  • Performs cashier "check-outs" and operates register, when needed.
  • Performs Supervisor functions of voids and returns, price adjustments, IOUs (F-6) vs. invoicing and cancels transactions.
  • Assists checkers in comparing customer receipts to items on cart to avoid losses.
  • Efficiently uses industry specific software to resolve customer inquiries, price checks, inventory queries and price discrepancies. Other Responsibilities:
    • Performs other work-related duties as required and assigned. Education, Experience and Skills Required:
      • Bachelor's Degree, OR
      • High School Diploma of GED with at least 4 years experience in customer service or related field, OR
      • Any appropriate combination of education and experience.
      • Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
      • Ability to effectively present information and respond to questions from managers, clients, and general public
      • Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.
      • Effective oral and written communication skills.
      • High level of interpersonal skills to handle sensitive situations.
      • Commitment to company values and strong customer orientation.
      • Computer Literacy Physical Requirements:
        • Lift/Carry Abilities (measured for maximum or average load)
        • Lift - 50 lbs
        • Carry strength (50' or less) - 50 lbs
        • Frequent lift/carry (> 12x/hour) - 50 lbs
        • Constant lift/carry (> 30x/hr) - 20 lbs
        • Physical Aptitudes (rated based on level of skill involved)
        • Agility/dynamic balance 80-119%
        • Finger dexterity - 80-100%
        • Manual dexterity - 80 - 100%
        • Posture Tolerance (rated based on frequency or time involved)
        • Stand/walk - constantly
        • Reach above shoulder level - occasionally
        • Twist/turn head - occasionally
        • Bend over/stoop - occasionally
        • Climb steps/ladder - occasionally
        • Kneel/squat - occasionally
        • For the most part the ambient will be room temperature, due to proximity of work-station to the exit doors, room temperature may change according to the season and the level of activity at the store. Acknowledgement: I fully understand the responsibilities and qualifications required for this job. Furthermore, I find that I am capable of performing the required functions. Failed loading page (Protocol "" is unknown)

Keywords: Restaurant Depot, Baton Rouge , Front-End Supervisor, Other , Baton Rouge, Louisiana

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