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Account Specialist

Company: Unum
Location: Baton Rouge
Posted on: May 3, 2021

Job Description:

Job Posting End Date: May 06 Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 36 million working people and their families from the financial impact of illness or injury. Unum's three distinct, but similarly focused US businesses Unum US, Colonial Life, and Starmount Life are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace. Headquartered in Chattanooga, Tennessee, Unum also has significant US operations in Portland, Maine, - and over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide. Starmount Life is based in Baton Rouge, Louisiana, and is the dental and vision center of excellence for Unum in the US. General Summary: The Corporate Account Specialist duties include developing and maintaining strong relationships with our large vision chain and dental service organizations. In this role, you will be the liaison with cross functional internal teams (Customer Service, Claims, Provider Relations, and Network Recruiting) to improve the entire provider experience. Principal Duties and Responsibilities Educate providers on protocols, policies, procedures, portals, and services to improve overall provider experience Build provider awareness and engagement of brand, not limited to provider recognition issues from field request Serve as the main point of contact for providers. Resolve any provider issues in a timely and accurate manner Establish relationship with corporate vendors to ensure retainment in provider networks including re-negations of contract and reimbursementsReceive and make changes in system of records for provider rosters received including new providers, terminations, and contract changesCreate efficiencies in working with vendors to create a seamless experienceWork with corporate offices to streamline and receive roster updates on a regular basisWork with credentialing departments to conduct and review delegated auditsServe as a back up to assist in credentialing needs for large corporationsReceive and respond to external provider related issues including claim related issues Properly document all calls/contacts as required by department standards. Collaborate with Marketing, Sales, Provider Data, Credentialing, Operations (SCR and Claims), and other teams to coordinate to have the best provider experience and solve any issues in a timely manner Other projects and duties as assigned Job Specifications Associates degree or equivalent experienceMinimum 3+ years of experience in Provider Relations, Account management or comparable work experienceExcellent Customer Service SkillsExcellent verbal and written communication skillsExceptional data entry skillsHigh level of accuracy and attention to detailAbility to gain high level of knowledge involving intricate aspects Systems of RecordStrong customer service philosophyCritical thinking and problem-solving abilitiesFamiliarity with Microsoft Office, with strong Excel skillsAbility to thrive in a fast-paced environment and meet assigned deadlines Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best both inside and outside the office. Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. Company:Unum

Keywords: Unum, Baton Rouge , Account Specialist, Other , Baton Rouge, Louisiana

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