The Clinic Patient Access Rep is responsible for accurately
registering patients in EMR including validating patient
information, verification of insurance coverage, collection of
required payments and ensuring the patient's experience is best in
+ Monitors patient schedules and reviews accounts to determine
the patient's financial responsibility on account balance and
arranges payment plans to collect.
+ Assists patients with access to government and community
resources to enhance their access to health care services.
+ Accurately and efficiently registers patients in Epic;
monitors and manages the flow of patients through the clinic
utilizing initiative to ensure the patient experience is best in
+ Works closely with physicians, nurse practitioners and nursing
staff to ensure that referrals to other
providers/services/facilities are completed in accordance with
payor requirements in a timely manner.
+ Facilitates the patient's access to information including but
not limited to MyChart access. Actively supports clinic, hospital
and health system initiatives related to improvement in the
+ Manages cash in accordance with established policies and
procedures to ensure that payments are accurately credited to the
patients' accounts and cash is maintained in a secure manner.
Education High School Diploma or equivalent Experience 6 months'
relevant experience in a medical office, hospital setting, or
insurance office in the following areas: customer service, billing,
registration, finance, or accounting. Bachelor's degree substitutes
for required experience. Skills Professional demeanor, excellent
customer service skills, ability to multi-task, critical thinking,
demonstrated computer literacy, ability to learn and demonstrate
proficiency in Epic during the introductory period.