This job posting is for a position in a restaurant owned and
operated by an independent franchisee, not Jack in the Box Inc.
This means the independent franchisee, and not Jack in the Box Inc.
will be your employer if you are hired. The independent franchisee
is responsible for all employment related matters in the restaurant
including, among other things, setting any requirements for this
job and all decisions concerning hiring, firing, discipline, wages,
supervision, staffing and scheduling.
POSITION DESCRIPTION: District Manager
Position Summary: Set the example by being a hands-on leader of
day to day activities and operations of the restaurants. Create an
atmosphere of motivation. Under Jackiana's leadership, ensure that
the restaurants are being properly run according to Jack In The Box
and Jackiana standards, policies & procedures. Engender excitement,
enthusiasm, always have a positive mental attitude and commitment
to company objectives. Ensure consistently delicious food; provide
friendly service to every customer, keep the restaurants clean, and
ensure employee/guest safety and security. A passion for change and
constant improvement. Ensure positive employee/customer
relationships, successful implementation of Jackiana initiatives,
achieve financial sales and profitability plans, and ensure proper
administrative activities are followed.
Customer Service. Is passionate about consistently setting the
customer service example by maintaining visibility and interacting
with guests. Models a "guest comes first" attitude; has a genuine
smile, and displays a friendly and positive spirit; appreciates
guests and makes them feel welcome; is always polite and courteous.
Responds to guest concerns and complaints in a timely and
professional manner and ensures positive resolution (3 way calls to
train and set expectations for Managers). Follows up personally on
all VOG complaints.
Recruiting, Interviewing and Selecting. Ensures appropriate
Management and Team Member staffing levels for proper scheduling,
operations efficiency, and training and development of employees.
Identifies and develops internal candidates for management
positions, and fosters development for promotion to the next level
for all employees. Visits competitors and recruits good workers.
Teaches Managers how to interview and select. When in the
restaurants, reviews applications and sets expectations for hiring
using the appropriate Jackiana and Jack in the Box forms, sits in
People Development. Displays a strong commitment to the
restaurants by helping to create an environment that is friendly,
fun, clean and safe. Treats all employees with care and respect.
Interacts effectively with diverse groups of people and does not
have or display any biases. Motivates and inspires employees to
achieve high performance while adhering to Company procedures.
Values effective job performance and ensures all restaurant teams
receive recognition and expressions of gratitude. Organizes and
facilitates fun team building events for Restaurant Managers and
employees. Actively listens and communicates timely, clearly, and
accurately. Ensures that progressive discipline forms are being
used by all Restaurant Managers to correct unacceptable behavior.
Performs annual employee performance reviews, alongside the
Training. Ensures systems for training employees on workstations
are fully implemented and adhered to. Ensures training is being
tracked at every restaurant and that 90% of employees are certified
on 3 or more workstations. Develops and maintains a first-rate
Training Restaurant, with a Training Manager and an Assistant
Manager who can perform all of the Manager duties. Takes an active
role in following up on RM & AMTrainees.
Leadership. Makes decisions based on experience, policy and
procedures, alignment with Jackiana goals, and exercises discretion
and independent judgment to keep Jackiana and the Jack in the Box
brand in good standing with the community.
Hands-On Operator. Spends 4 days per week working lunch and
dinner in restaurants including Fridays, Saturdays, and Sundays.
Works one late night shift per period 6pm - 3am. Works side by side
with Manager, coaching, observing hospitality and the quality of
food & drinks. Teaches and coaches everyone. Focuses on "cook less
more often" and use of "build-to charts", "pre-rush checklists" and
"prep lists". Ensures that employees are upselling. Ensures
Workstation Positioning charts and principles are being used to
manage the floor; TIP, TAP, TOP. Ensures the timeliness, quality,
and accuracy of all orders; conveys a sense of urgency.
Clean Restaurants & Working Equipment. Maintains restaurant
cleanliness inside and outside by ensuring Mangers are following
JIB cleaning and maintenance procedures. Maintains all equipment
and facilities in top working order by inspecting facilities weekly
and working with Jackiana Management to ensure any deficiencies or
issues are prioritized and addressed quickly. Notifies Jackiana
immediately of urgent facility needs.
Daily, Weekly, Period Activities.
- Conducts daily business review telephone conversations. Every
morning, coaches and praises managers on their daily results and
numbers. Discusses daily inventory variance reports, daily labor
outlier reports and customer feedback.
- Conducts weekly Manager meetings, and period P&L meetings.
Sets an example and praises Managers who have "moved the needle" at
P&L meetings and has them explain how. When holding meetings,
uses the Manager Meeting Agenda Form.
- Review Manager schedules every week before they are posted to
ensure Managers are scheduled to work the 5 most "peak" business
times according to their restaurant needs, including nights and
weekends. Review entire restaurant schedules to ensure proper
staffing and a solid plan for the week including +1 during peak
- Conduct thorough inventories with Manager (together as a team)
5 am to 1 pm at a different store once a period (methodically going
to each store, surprising the Manager). Ensure correct inventory
levels are kept, inventory information is correctly entered into
the back office system, and forecasting is being done
- Ensures compliance with policies, procedures and regulatory
requirements. Follows up on HAACP log completion upon every
restaurant visit. Complete Patterns of Management, Food Safety and
other Inspections as required or directed by Jackiana leadership
once a period.
Sales & Profit. Responsible for building restaurant sales and
profit. Utilizes management information tools to analyze restaurant
operational and financial performance. Identifies trends and
implements action plans for improvement. Has established sales and
profitability budgets for all restaurants and meets or beats the
budgets. Create plans to grow sales and lower food and labor costs.
Create plans together to improve speed of service. (Ensures the use
of management communication logs, build-to charts, waste tracking
charts, and job aids. Also ensures that the employee meal policy is
being followed, especially by the Managers and their management
staff. Sets the example.)
Managing Up. Has an organized system for meetings, scheduling,
and paperwork. Monthly calendars submitted to Jackiana leadership
by the last week of the previous month. Turns in completed
inspections once a period. Schedule 1 day of restaurant rides with
Jackiana leadership per period. Uses data to analyze business
results and consults with Jackiana leadership. Remains calm when
challenged or placed under pressure. Willingly accepts feedback
from Jackiana management.
- Internal promote preferred (already meets the requirements for
Team Member, Team Leader, Assistant Manager, Restaurant Manager;
i.e., demonstrates integrity and ethical behavior, ability to stand
and walk approximately 90%-95% of shift, ability to lift and carry
10-65 lbs, ability to take guests' orders, operate a cash register,
and read video monitors, ability and desire to work in a very
- High School Diploma/Equivalency. College graduate
- Minimum of 1 year as a JIB Manager or similar restaurant
- 100% certified in all workstations and has complete knowledge
of all JIB operating systems and POS.
- Must be ServSafe certified.
- Ability to supervise others, including setting the example for
all job functions.
- Excellent interpersonal skills.
- A self-starter who takes initiative and willingly accepts
- Knowledge of how to recruit, interview and select management
- Knowledge of financial management and proven financial
- Proven analytical skills.
- Good organization and planning skills.
- Must have own vehicle (automobile or truck), valid drivers
license, proof of valid insurance.
- Demonstrates integrity and ethical behavior.
- Knowledge of implementing policies and procedures as outlined
in the Jackiana, LLC Handbook.
- Ability to plan and organize the activities of others.
- Ability to communicate with others by using all available
resources (telephone, written correspondence, email, face to
- Ability to manage conflict resolution.
- Must be available at all times via telephone.
- Must be able to work a minimum of 50 hours per week depending
upon the needs of the business.
- Must be available to work any day, and anytime, especially on
the busiest days including weekends and holidays.