Mobile Associate - Retail Sales
Company: T-Mobile
Location: Baton Rouge
Posted on: July 22, 2021
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Job Description:
• Legally authorized to work in the United States
• High School Diploma or GED
• Work varied shifts, seven days per week, which may include
evenings, weekends, and holidays, including full time training
• Written and verbal communication skills
• Tech savvy
• Demonstrated creative problem solving
• Desire to be a part of the game-changing T-Mobile store team.
• Competitive drive and confidence to succeed in a fast-paced sales
environment.
• Willingness to work alongside peers and store leaders, learning
and sharing best practices, while serving customers and providing
resolutions to issues.
• Effective at balancing customer experience and performance
goals.
• 6 months of customer service and/or sales experience, Retail
environment preferred
• Helping customers pick up right where they left off in their
shopping journey, whether online, through Customer Care or
in-store.
• Exploring individual needs and providing hands-on demonstrations
of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the
bare-bones device and service plan that keep our customers
connected to the people and lifestyle they love, including anything
from unique accessories to up and coming Internet of Things (IOT)
devices.
• Guide your customers through their purchasing experience
thoughtful questions, informative answers and sharing your
expertise.
• Approaching service and sales needs with patience, honesty and
empathy.
Becomes skilled with and consistently leverages digital tools in
interactions and onboarding to actively demonstrate:
• How our ever expanding-coverage stacks up in our customer’s
neighborhood, providing them with a lightning fast LTE network!
• Why T-Mobile plans and services will let our customers live
unlimited, feel the love, stay connected and go further.
• How we’re redefining how wireless is done, down to device and
account inspection, review and troubleshooting.
Completes training on T-Mobile in-store experience, new skills and
processes, knowledge of systems and reference resources.
Makes the most of their time on shift, consistently seeking out
information between customers, learning about innovations in
wireless and technology.
Builds relationships with and partners with T-Mobile employees
across channels, including business and customer service to:
• Collectively own the customer experience and resolve issues,
creating a seamless, run-around-free environment.
• Successfully identify and handoff small business leads.
Keywords: T-Mobile, Baton Rouge , Mobile Associate - Retail Sales, Other , Baton Rouge, Louisiana
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