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Specialty Pharmacy Technician - Refill Advocate - Baton Rouge - Full Time

Company: Ochsner Health
Location: Baton Rouge
Posted on: September 11, 2021

Job Description:

This job works hand in hand with the specialty pharmacy team members, referring doctors, nursing staff, and care coordinators. Responsible for working directly with patients to navigate the specialty pharmacy process, ensuring patients receive timely access to their prescribed medications. Responsibilities include, but are not limited to, making proactive refill calls to patients, triggering interventions when needed, and confirming deliveries. Assists with intake and fulfillment as necessary. Participates in special projects/committees as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

Required – High school diploma or equivalent

Work Experience

Required – 2 years’ experience as a pharmacy technician

Preferred – Experience in specialty pharmacy

Certification

Required - Current Pharmacy Technician Certificate issued by the Board of Pharmacy in the state of practice

Preferred - Certified through the Pharmacy Technician Certification Board (PTCB)

Knowledge Skills and Abilities (KSAs)

  • Must have computer skills and dexterity required for data entry and retrieval of patient information.
  • Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
  • Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
  • Negotiation skills to assist the patient in navigation of the health care system.
  • Ability to maintain highly confidential and sensitive information.
  • Ability to multitask.
  • Work independently and as a team.
  • Strong interpersonal skills

Job Duties

  • Maintains inventory and ordering.
  • Communicates and acts as liaison between insurance company, patients, providers, and specialty pharmacy team.
  • Maintains documentation relative to the job.
  • Assumes responsibility for professional development and continued education.
  • Maintains efficiency in specialty pharmacy intake technician and specialty pharmacy fulfillment roles.
  • Assists with special projects/ committees.
  • Performs all job duties in accordance with company Specialty Pharmacy policies and accrediting bodies.
  • Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
  • Other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.   (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

The incumbent has no occupational risk for exposure to communicable diseases. There is potential to encounter hazardous medications and hazardous waste.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Keywords: Ochsner Health, Baton Rouge , Specialty Pharmacy Technician - Refill Advocate - Baton Rouge - Full Time, Other , Baton Rouge, Louisiana

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