functions as the liaison and communicator with the patient,
caregivers, healthcare providers, and multi-disciplinary team
members as well as post-acute care and third party payers. The RN
Navigator I discusses alternative care options with
patient/caregivers as well as the multi-disciplinary team and
assist with discharge planning needs. Facilitates in collaboration
with the multi-disciplinary team, movement along the healthcare
continuum to endure quality, cost effective outcomes are achieved.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and
responsibilities of the job and position. It is not intended to be
a comprehensive or all-inclusive listing of duties and
responsibilities. Contents are subject to change at Ochsner's
Required - Registered Nurse Diploma
Preferred - Associate's or Bachelor's degree in Nursing
Required - 2 years Nursing experience.
Required - Current RN License in the state of practice
Basic Life Support (BLS) from the American Heart Association
Preferred - Certification in clinical specialty area
Knowledge Skills and Abilities (KSAs)
- Must have computer skills and dexterity required for data entry
and retrieval of patient information.
- Effective verbal and written communication skills and the
ability to present information clearly and professionally to
- of individuals throughout the patient care process.
- Must be proficient with Windows-style applications, various
software packages specific to role and keyboard
- Excellent conflict resolution skills
- Provides continuity of care by ensuring smooth transitions
between care settings. Develops a relationship with patient
and their multidisciplinary team to facilitate and/or navigate
through subsequent treatment and follow-up to reflect continuity of
- Manage high risk, complex patient care with the goal of
- Works closely with physicians to coordinate patient’s care plan
communication; works with multidisciplinary team to maintain and
implement up-to-date coordinated patient centered care plan;
communicates with all members of the healthcare team as patient
- Prepares, executes, and reinforces post-discharge care
- Identifies barriers to care in an effort to elicit changes in
processes for patients navigating the continuum of care.
- Collaborates with leadership to review processes with the goal
of improving the clinical experience for referred patients and the
- Adapts behavior to the specific patient population, including
but not limited to: respect for privacy, method of introduction to
the patient, adapting explanation of services or procedures to be
performed, requesting permissions and communication style.
Other related duties as required. The above statements
describe the general nature and level of work only. They are not an
exhaustive list of all required responsibilities, duties, and
skills. Other duties may be added, or this description amended at
Remains knowledgeable on current federal, state and local laws,
accreditation standards or regulatory agency requirements that
apply to the assigned area of responsibility and ensures compliance
with all such laws, regulations and standards.
Complies with the Ochsner Health System Compliance & Privacy
Program and Standards of Conduct, including the immediate reporting
of any known or suspected unethical or questionable behaviors or
conduct; patient/employee safety, patient privacy, and/or other
Ochsner is an Equal Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, protected veteran status, or disability status.
Physical and Environmental Demands
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the
Medium Work - Exerting 20 to 50 pounds of force occasionally,
and/or 10 to 25 pounds of force frequently, and/or greater than
negligible up to 10 pounds of force constantly to move
objects. (Constantly: activity or condition exists 2/3
or more of the time) to move objects. Physical demand requirements
are in excess of those for Sedentary Work. Even though the weight
lifted may be only a negligible amount, a job should be rated Light
Work: (1) when it requires walking or standing to a significant
degree; or (2) when it requires sitting most of the time but
entails pushing and/or pulling of arm or leg controls; and/or (3)
when the job requires working at a production rate pace entailing
the constant pushing and/or pulling of materials even though the
weight of those materials is negligible. NOTE: The constant stress
and strain of maintaining a production rate pace, especially in an
industrial setting, can be and is physically demanding of a worker
even though the amount of force exerted is negligible.
Mechanical lifting devices (carts, dollies, etc.) or team lifts
should be utilized.
Must be able to stoop, bend, reach and grab with arms and hands,
Must be able to stand for prolonged periods of time.
Must be able to work a flexible work schedule (e.g. 24/7, weekend,
holiday, on call availability).
Must be able to travel throughout and between facilities.
Duties performed routinely require exposure to blood, body fluid
The incumbent works in a patient care area; works in an area where
patients enter; works directly with patients; and/or works with
specimens that could contain diseases. There may be an occupational
risk for exposure to all communicable diseases.