This job works
hand in hand with the specialty pharmacy team members, referring
doctors, nursing staff, and care coordinators. Responsible for
working directly with patients to navigate the specialty pharmacy
process, ensuring patients receive timely access to their
prescribed medications. Responsibilities include, but are not
limited to, coordinating processing, filling, packing, and shipping
of prescriptions. Maintains inventory. Assists with intake and
refills as necessary. Participates in special projects/committees
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and
responsibilities of the job and position. It is not intended to be
a comprehensive or all-inclusive listing of duties and
responsibilities. Contents are subject to change at the company's
Required – High school diploma or equivalent
Required – 2 years’ experience as a pharmacy technician
Preferred – Experience in specialty pharmacy
Required - Current Pharmacy Technician Certificate issued by the
Louisiana Board of Pharmacy
Preferred - Certified through the Pharmacy Technician
Certification Board (PTCB)
Knowledge Skills and Abilities (KSAs)
- Must have computer skills and dexterity required for data entry
and retrieval of patient information.
- Effective verbal and written communication skills and the
ability to present information clearly and professionally to
varying levels of individuals throughout the patient care
- Must be proficient with Windows-style applications, various
software packages specific to role and keyboard.
- Negotiation skills to assist the patient in navigation of the
health care system.
- Ability to maintain highly confidential and sensitive
- Ability to multitask.
- Work independently and as a team.
- Strong interpersonal skills
- Maintains inventory and ordering.
- Communicates and acts as liaison between insurance company,
patients, providers, and specialty pharmacy team.
- Maintains documentation relative to the job.
- Assumes responsibility for professional development and
- Maintains efficiency in specialty pharmacy intake technician
and specialty pharmacy refill advocate roles.
- Assists with special projects/ committees.
- Performs all job duties in accordance with company Specialty
Pharmacy policies and accrediting bodies.
- Adapts behavior to the specific patient population, including
but not limited to: respect for privacy, method of introduction to
the patient, adapting explanation of services or procedures to be
performed, requesting permissions and communication style.
- Other related duties as required.
The above statements describe the general nature and level of
work only. They are not an exhaustive list of all required
responsibilities, duties, and skills. Other duties may be added, or
this description amended at any time.
Remains knowledgeable on current federal, state and local laws,
accreditation standards or regulatory agency requirements that
apply to the assigned area of responsibility and ensures compliance
with all such laws, regulations and standards.
This employer maintains and complies with its Compliance &
Privacy Program and Standards of Conduct, including the immediate
reporting of any known or suspected unethical or questionable
behaviors or conduct; patient/employee safety, patient privacy,
and/or other compliance-related concerns.
The employer is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status, or disability
Physical and Environmental Demands
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the
Medium Work - Exerting 20 to 50 pounds of force occasionally,
and/or 10 to 25 pounds of force frequently, and/or greater than
negligible up to 10 pounds of force constantly to move
objects. (Constantly: activity or condition exists 2/3
or more of the time) to move objects. Physical demand requirements
are in excess of those for Sedentary Work. Even though the weight
lifted may be only a negligible amount, a job should be rated Light
Work: (1) when it requires walking or standing to a significant
degree; or (2) when it requires sitting most of the time but
entails pushing and/or pulling of arm or leg controls; and/or (3)
when the job requires working at a production rate pace entailing
the constant pushing and/or pulling of materials even though the
weight of those materials is negligible. NOTE: The constant stress
and strain of maintaining a production rate pace, especially in an
industrial setting, can be and is physically demanding of a worker
even though the amount of force exerted is negligible.
Normal routine involves no exposure to blood, body fluid or
tissue and as part of their employment, incumbents are not called
upon to perform or assist in emergency care or first aid.
The incumbent has no occupational risk for exposure to
communicable diseases. There is potential to encounter hazardous
medications and hazardous waste.
Because the incumbent works within a healthcare setting, there
may be occupational risk for exposure to hazardous medications or
hazardous waste within the environment through receipt, transport,
storage, preparation, dispensing, administration, cleaning and/or
disposal of contaminated waste. The risk level of exposure may
increase depending on the essential job duties of the role.