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Client Services Specialist

Company: GEO Group Inc.
Location: Baton Rouge
Posted on: November 22, 2021

Job Description:

Job Description Facility: East Baton Rouge DRC Compensation Base: Compensation Bonus (if applicable): Equal Opportunity Employer. Summary: This position provides case management and customer service support for the Reentry Center. Performs participant check-in procedures and assists case managers with case coordination and documentation. Learns, uses and models principles of the "What Works" system through evidence-based practices in all interactions with participants and other staff members. Primary Duties and Responsibilities * Checks-in all participants entering the facility. May complete drug screens according to assigned random schedule for each participant check-in. * May perform breath analysis on each participant who enters the facility for any purpose and provides a written or computerized result. * Completes initial intake process with participants to completion, including intake paperwork, input into Company database, and assignment of groups and other services. * Provides general office administration duties, including answering phones. Provides general customer service to all who enter the facility, including participants, customers and the general public. * Assists case managers with case coordination, communication with appropriate official agencies, and preparation and distribution of reports. * Files, prepares charts and performs data entry as assigned. * May collect participant payments, post payments on Company database, and make daily cash deposits. * May be responsible for office opening and closing procedures. * May be responsible to install and/or de-install electronic monitoring equipment on participants, and forward documentation to the appropriate agencies and the Company monitoring center. * May transport participants to the center, community service events, job fairs, employment centers, clinics, etc. using Company vehicle. * May clean electronic home monitoring (EHM) equipment. * May facilitate orientation and psycho-educational/behavior modification groups on a weekly basis. Documents participants' attendance, participation and progress in Company database. * Performs other duties as assigned. Job Requirements Minimum Requirements * High school diploma required. * Two years college coursework in Human Services or business discipline preferred. * Minimum of six months experience in Human Services field with direct participant services preferred. * Minimum of six months experience working with minority populations preferred. * Must be 21 years of age with at least five years driving experience if required to transport participants. * Good customer service skills. * Effective communication skills with internal and external contacts at all levels. * Good organizational skills and attention to detail. * Solid computer skills and proficiency with MS Word and Excel. * Basic database skills. * Basic math skills. * Bi-lingual (English/Spanish) skills may be required. * Ability to safely operate a motor vehicle if required to transport participants. * Valid State driver's license and 5-year record of safe and competent driving as demonstrated by state motor vehicle report if required to transport participants.

Keywords: GEO Group Inc., Baton Rouge , Client Services Specialist, Other , Baton Rouge, Louisiana

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