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IT Help Desk Tier 1

Company: MIS Technology Group
Location: Zachary
Posted on: June 25, 2022

Job Description:

Job DescriptionSalary: DOEJob DetailsMIS Technology Group is an MSP that provides support to teachers students and parents across the state. ***Not a work from home job***

  • Entry Level Computer Helpdesk Position
  • Perform remote with end users
  • Provide resolution to all desktop/laptop support requests (Phone, Email)
  • Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipment
  • Provide Basic Active Directory administration (user related login, password, ID lookup)
  • Troubleshoot and service computers/laptops
  • Upgrade existing customer hardware and software.
  • Pro-actively manage the help desk case management system.
  • Implement solutions with proper documentation.
  • Responsible for tracking hardware/software inventory
  • Ability to complete multiple simultaneous projects in a timely mannerRequirements

    • Knowledge of desktop/laptop hardware and common software (Apple and Windows)
    • Excellent communication (written and verbal), troubleshooting and analytical skills
    • Demonstrated patience and overall courteous behavior
    • Demonstrated ability to work independently; must be self-motivated and goal oriented
    • Ability to perform without direct supervision
    • Track time associated to work orders and maintain case loadOptional Qualifications
      • Experience supporting Apple devices

Keywords: MIS Technology Group, Baton Rouge , IT Help Desk Tier 1, Other , Zachary, Louisiana

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