BatonRougeRecruiter Since 2001
the smart solution for Baton Rouge jobs

IT Help Desk Tier 1

Company: MIS Technology Group
Location: Zachary
Posted on: June 25, 2022

Job Description:

Job DescriptionSalary: DOEJob DetailsMIS Technology Group is an MSP that provides support to teachers students and parents across the state. ***Not a work from home job***

  • Entry Level Computer Helpdesk Position
  • Perform remote with end users
  • Provide resolution to all desktop/laptop support requests (Phone, Email)
  • Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipment
  • Provide Basic Active Directory administration (user related login, password, ID lookup)
  • Troubleshoot and service computers/laptops
  • Upgrade existing customer hardware and software.
  • Pro-actively manage the help desk case management system.
  • Implement solutions with proper documentation.
  • Responsible for tracking hardware/software inventory
  • Ability to complete multiple simultaneous projects in a timely mannerRequirements

    • Knowledge of desktop/laptop hardware and common software (Apple and Windows)
    • Excellent communication (written and verbal), troubleshooting and analytical skills
    • Demonstrated patience and overall courteous behavior
    • Demonstrated ability to work independently; must be self-motivated and goal oriented
    • Ability to perform without direct supervision
    • Track time associated to work orders and maintain case loadOptional Qualifications
      • Experience supporting Apple devices

Keywords: MIS Technology Group, Baton Rouge , IT Help Desk Tier 1, Other , Zachary, Louisiana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Louisiana jobs by following @recnetLA on Twitter!

Baton Rouge RSS job feeds