Implementation Specialist

Company: CTG
Location: Baton Rouge
Posted on: November 26, 2022

Job Description:

Implementation SpecialistUnited StatesNewHealthcare ITNov 08, 2022Post Date22202570Requisition #Apply for JobShare this JobSign Up for Job AlertsCTG is seeking to fill an Implementation Specialistopeningfor our client. This position is 100% remote.Overview: This position will manage installations andensure customer success and satisfaction during the projectdelivery, which includes setup, installation, and administration for client's purchased or outsourced technology and business process solutions.Responsibilities:Solution Delivery - 85%

• Solution deployment and configuration to meet the customer needs
• Setup, install, and administer instant financial solutions for our customers. This may be done either remotely or at a customer site.
• Collaborate with project management team to deliver the solution to the customer in a timely matter.
• Act as technical expert on the solution, including participating in the requirements gathering and validation
• Understand the customer need and work directly with client to manage initial access, map and transfer data, create process documentation
• Test and troubleshoot functionality of installed systems; identify and documents technical issues to be escalated to the proper organization for resolution.
• Deliver solution training for customers, Partner and IT personnel
• Interact with System Administrators to apply software patches and perform upgrades to existing customer systems
• Maintain high availability for contact to ensure timely and accurate response to all inquiries
• Communicate effectively with external and internal customers/partner and provide information in a timely and accurate mannerProcess improvement - 15%
  • Provides feedback based on client experiences to the owner of the components part of the solution and process improvements.
  • Create and maintain documentation to assist in future problem resolution
  • Participate and Propose process, documentation and solution improvementsBasic Qualifications:
    • Associates degree in Information Technology or equivalent
    • 2+ years of experience in an customer Software delivery
    • Ability to work non-standard hours as needed including evenings and weekends as customer initiates.
    • Must be able to lawfully work within the US and have unrestricted work authorization for USPreferred Qualifications:
      • Proficient problem solving and troubleshooting skills
      • Experience in general networking technologies and concepts
      • Experience configuring and maintaining Windows Server associated tool and utilities.
      • Professional technical certification such as A+, MCSA, MCSE or similar
      • Networking and/or Software Certificates such as Network+ and CCNA
      • SQL, IIS, TCP/IP, VMware, Cisco, SAN, LAN/WAN knowledge and experience
      • Experience supporting remote and mobile users and computing/communications
      • Experience with systems backup and recovery technologiesExcellent verbal and written English communication skills and the ability to interact professionally with a diverse group is required.CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.To Apply:To be considered, please apply directly to this requisition using the link provided.For additional information, please contactTana Stilloeat 888-284-6551 ext. 2104 or tana.stilloe@ctg.com. Kindly forward to any other interested parties-thank you!CTG's Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses.CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company in every country in which we operate.CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.Additional Information
        • Job Function: Systems Administration
        • Education Level: Associate's Degree/College Diploma (13 years)
        • Work Remote: Yes
        • Travel: No

Keywords: CTG, Baton Rouge , Implementation Specialist, Other , Baton Rouge, Louisiana